Latest Inspection
This is the latest available inspection report for this service, carried out on 10th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hillside.
Annual service review
Name of Service: Hillside The quality rating for this care home is: The rating was made on: two star good service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Sullivan Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 259A Coulsdon Road Caterham Surrey CR3 5QR 01883341024 01883341350 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Roshan Panchoo Number of places (if applicable): Under 65 Over 65 2 0 The maximum number of service users to be accommodated is 2. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hillside was registered in July 2008.It is a small care home that is registered to accomodate two service users who have a learning disability. The home consists of two en suite bedrooms,a lounge,kitchen diner,upstairs bathroom and toilet and downstairs toilet.There is a staff office and a well kept garden,there is parking space off road at the front of the building. The town of Caterham is a short distance away and there is a bus stop very near the home. A range of day services and community colleges are available within the area.
Annual Service Review Page 2 of 6 None 1 0 1 1 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? A key inspection of Hillside took place on 10th November 2008,it was the first key inspection of the home which was registered in July 2008.At the time of the visit no service users were in residence and this is still the case. The provider was contacted shortly before this Annual Service Review was completed and was hoping interest in the service would soon lead to people moving in. The home has a pre admission assessment process and has undertaken assessments of potential service users,information about the home is available for them and their representatives. The AQAA (Annual Quality Assurance Assessment) completed by registered manager was received within the timescale given and provides us with information on how the service intends to operate when service users have moved in. The AQAA tells us that the home will promote the rights and choices of service users and focus on their strengths and abilities,each person will have a care plan that will include risk assessment. Health needs will be supported and medication only administered by staff with medication training. Service users will be supported to take part in activities of their choice at home and in the community and the intention is to purchase a new vehicle to enable access to the community.Cultural needs in terms of support and meals will be respected. The AQAA says that it will undertake internal quality assurance via residents meetings and the use of surveys.Any complaints will be addressed in accordance with a Annual Service Review Page 4 of 6 complaints procedure. The home also has safeguarding polices and procedures. The environment is homely and the AQAA says that prospective occupants and their representatives have commented positively on the layout and atmosphere. The home has a registered manager who is well qualified for the role. AQAA states that new staff are CRB and POVA checked.Staff are well supported and trained and the team is diverse. The home intends to identify areas where it can develop and improve when service users are in residence and it is operational. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will undertake a key inspection of the service by 10th November 2010. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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