Latest Inspection
This is the latest available inspection report for this service, carried out on 10th September 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hillside Nursing Home.
Annual service review
Name of Service: Hillside Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Harbinder Ghir Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: North Hill Drive Harold Hill Romford Essex RM3 9AW 01708346077 01708376513 managerhs@goldcarehomes.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) GCH (Hillside) Ltd Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is: 55 The Registered Person may provide the following categories of service only: Care home with Nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Number of places (if applicable): Under 65 Over 65 55 0 0 55 Annual Service Review Page 2 of 6 Hillside is a care home that provides nursing care for fifity five older people. The home is situated in a residential area of Harold Hill close to local shops including a small post office. The home provides 24 hours nursing care. Residents are accommodated on 2 floors, each resident has their own bedroom. The home is suitable for wheelchairs and there is a passenger lift to the upper floor. There is a courtyard garden which offers seclusion and safety within the centre of the home. The registered manager of the home at the time of this inspection informed the inspector the fees charged for self funding residents can range between £600- £675 and for Local Authority funded residents can range between £435- £500. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What comments have been made about the service. Information we have about the service and how complaints have been managed. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? At the last key inspection in March 2008, the home was assessed as being a good service. Since that time there have been two formal complaints received by the Commission. The first complainant raised concerns regarding low staffing levels and inadequate nutritional foods being provided at the home. The regional manager of the home was contacted who investigated the complaint. A robust investigation was completed and staffing levels were reviewed at the home. The second complainant raised concerns at domestic cleaning products not being locked away at the home which residents with dementia could be at risk of consuming. The manager of the home was contacted who investigated the concerns and reviewed the storing of domestic products at the home. We were satisfied with the action taken by the service. The home completed an AQAA and this was returned by the due date. The AQAA was very comprehensive and indicated that the home continues to provide a good service. It also identified what further improvements they need to make. The AQAA informs us that the service has a comprehensive pre-admission policy and procedures in place and a prospective resident would be assessed prior to their admission by one of the homes staff team. Prospective residents are encouraged to visit the prior to admission. The AQAA informs us that they have comprehensive care planning documents which includes the social, emotional, health and physical care needs of residents. Hillside Nursing home has a full time activities co-coordinator to organise preferred social activities for all residents. All residents are asked their preferred choice of activities on Annual Service Review Page 4 of 6 admission which the home tries their best to meet. The home also has a pet rabbit which is housed in the garden. The rabbit is regularly bought into the home, which residents said they really enjoyed at the last inspection. The AQAA further informs us that they also have outside entertainment visiting the home and regularly arranges trips out. The AQAA informs us that the homes complaints procedure is given to residents and their representatives on admission and is also displayed around the home. Complaints and concerns continue to be dealt with in an effective and positive manner and are used to influence and improve service delivery. In the next 12 months the home plans to place a complaints book around the home and make residents and relatives aware of this, to ensure the home is run in the best interests of people using the service. The document also informs us that all staff are aware of safeguarding policies and procedures and have all received training in the area. The service has effective quality assurance systems in place and surveys are completed annually. Residents meetings are also held quarterly at the home and provide another forum for quality assurance. The home operates a robust recruitment and selection process, which ensures that staff are suitable to work with vulnerable people. Training and the development of staff remains a high priority for this home and there are ample opportunities for staff to improve their skills and knowledge in line with residents changing needs. The home always notifies the Commission of events affecting residents as required under Regulation 37 of the Care Homes Regulations 2001. The AQAA informs us that monthly Regulation 26 monitoring visits are undertaken by the organisation. Copies of these reports are kept in the home. They will be inspected at the next inspection. What are we going to do as a result of this annual service review? At the moment we are not going to change our inspection plan for this service, and plan to do an unannounced key inspection before the 31st March 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or of the health and safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
