Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Holly Cottage.
Annual service review
Name of Service: Holly Cottage The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Highlands Farm Woodchurch Ashford Kent TN26 3RJ 01233861493 Telephone number: Fax number: Email address: Provider web address:
www.canterburyoasttrust.org.uk Canterbury Oast Trust Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Holly Cottage is registered to provide accommodation for up to five adults with a learning disability and admits people with low to medium dependencies. The Canterbury Oast Trust (COT) owns the business and the Registered Manager, Ann Combes has day-to-day control. Holly Cottage is a purpose built bungalow with all accommodation on one level. There are five single rooms, a shower/toilet, bath/toilet, toilet, laundry, kitchen and lounge/diner. Service users have access to garden areas. Holly Cottage is situated on
Annual Service Review Page 2 of 6 Highlands Farm, which is a well-known tourist attraction in a rural area on the outskirts of Woodchurch. A short drive will take you to the towns of Ashford and Tenterden, approximately 3 miles away is Hamstreet train station. Within the village of Woodchurch there is the local GP surgery, post office, church and two pubs. The Cottage has transport, which can be used for the service users and a local bus service passes the farm entrance. The staff compliment consists of a registered manager, team leader and support workers. Support workers work a rota that includes a minimum of one staff on duty. Addition support is in place as needed. At night one member of staff is on the premises sleeping in but can be called if needed. Please contact the Canterbury Oast Trust for current information regarding fees. Additional charges are made for some activities, newspaper and magazines, hairdressing and toiletries. Previous inspection reports are available from the provider or can be viewed and downloaded from www.cqc.org.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The last key inspection was conducted on the 12th of November 2007. This is when the home was given its quality rating. The report was very positive and no requirements were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Since the key inspection, the home has had an annual service review. This was completed on the 29th of December 2008. The recent AQAA (dated 29th September 2009) indicated a range of areas where improvements have been made in the last year, in particular, the AQAA states the home has become more person centred. An example they give is residents have increased responsibilities in the home, such as participation in household chores, and carrying out health and safety checks. The AQAA also tells us that the format for residents meetings has changed. The new format enables residents to have more meaningful discussions which has lead to increased informed decision making. Residents have benefited from some areas of the home being refurbished and redecorated, and have had significant input into decisions around colours and styles. We note that staff have undertaken training in the mental capacity act, and that staff NVQ qualifications are being achieved. There is evidence from the AQAA that the service is continuing to look at ways of Annual Service Review Page 4 of 6 improving what they do to ensure good outcomes for those receiving a service. For example, looking at ways to improve lifestyle choices for residents, by continually searching with individual residents new and different activities, experiences and interests. The home is also planning to update their statement of purpose and service user guide, and plan to continue with their maintenance programme by refurbishing the kitchen and shower room. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by the 11th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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