Latest Inspection
This is the latest available inspection report for this service, carried out on 27th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Horse Leaze (5).
Annual service review
Name of Service: Horse Leaze (5) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Robert Cole Date of this annual service review: 2 2 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Horse Leaze Horse Leaze (5) Beckton London E6 6WJ 02074732391 Telephone number: Fax number: Email address: Provider web address:
shortbreaks.london@heritagecare.co.uk www.heritagecare.co.uk Heritage Care Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 5 Horse Leaze is a six-bedroom bungalow located in a residential area in Beckton, East London. The home is operated and managed by the Heritage Care organisation. The home provides respite care and short break accommodation to six adults who have learning difficulties. Each person who uses the service has a private bedroom and shares the bathroom and shower facilities. There is a communal lounge, dining area, conservatory and kitchen. The home blends easily into the surrounding area. Since the last inspection the number of people using the respite care service provided by the
Annual Service Review Page 2 of 6 None. home as risen from 12 to 23. There is ample free parking in the vicinity. Public transport links include the Docklands Light Railway (DLR) and several bus routes. Local amenities include a large supermarket, community centre, pub and retail park. Cinema complex, and local shopping centres at Stratford and East Ham are accessible by bus. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home last had a key inspection on the 17/06/08. At that inspection, the overall standard of care and support provided was judged to be of a good standard. A total of five requirements were made (one of which was a repeat requirement), along with one good practise recommendation. Since the previous inspection the home has notified the CQC of any significant events, for example an attempted burglary at the home. The CQC has not received any complaints about the home since the previous inspection. The CQC has not received any safeguarding referrals about the home since the previous inspection. As part of this review process, the home completed an AQAA at the request of the CQC, setting out how it is meeting the needs of service users in line with National Minimum Standards. For example, on equality and diversity issues the AQAA states Religious support needs are covered in the pre admission assessment and then build that into the persons support package including any religious dietary requirements, we have made the scheme even more wheelchair accessible and usable - we have two ceiling hoists, a bath lift and a mobile hoist, the building is wheelchair accessible throughout, we have a diverse staff team, we are making contact with different communities to find out how we can adapt to meet their needs (e.g. the boroughs Asian community builder) we do not stop offering someone a service as they get older - only if we do not meet their needs any longer. Whilst on staffing the AQAA states We have a well trained staff team some of whom have worked in the scheme for over a decade,3 staff are qualified to NVQ level 3, 1 is a qualified nurse, 1 has NVQ 2, the Deputy has completed NVQ 3 and the manager is Annual Service Review Page 4 of 6 qualified to NVQ level 4 and the RMA, staffing levels vary from day to day based on the needs of the service users who are staying at the time, the rota is linked to those needs, the staff team is culturally, ethnically, gender and age diverse, we have regular staff meetings, all staff are CRB checked, all staff have references and contracts, service users are involved in recruitment, all staff have a Personal Development Plan, all staff have regular supervision and annual appraisals. The AQAA has also highlighted where their is room for improvement, and what they intend to do about this, for instance Improve the website and maybe make a video, Start a carers group, keep pushing for more involvement in reviews. We are planning on working with the community nurses in developing our role in facilitating health action planning when appropriate for our clients. Improved garden, we have started work as an organisation about building links to different communities and the schemes deputy manager has a day a week to start building these links and finding out what is wanted - with regards to both users and recruitment. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 16/06/11. However, we can inspect the service at any time if we have concerns about the quality of the service or of the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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