Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for House On The Hill.
Annual service review
Name of Service: House On The Hill The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Brassington Date of this annual service review: 0 2 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 61 Rosemary Hill Road Little Aston Sutton Coldfield West Midlands B74 4HJ 01213530464 01213530464 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Bonehill Limited Number of places (if applicable): Under 65 Over 65 0 13 13 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 13 Physical disability (PD) 13 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Revised Statement of Purpose in line with Conditions of registration. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service House on the Hill is a residential home that provides a service for up to 13 older people. The home is an attractive building located in a residential area within Little Aston. Two
Annual Service Review Page 2 of 6 lounges provide an area for service users to relax in. Communal areas are comfortable and personalised by people who use the service. All the bedrooms are located on the ground floor, each one for single occupancy; six of the bedrooms have an en-suite facility. Individuals are able to furnish their rooms. Bathing facilities are located at each end of the home. There is a small laundry and storage room used for hairdressing. Located off the dining room is a well-appointed kitchen; all of the meals are prepared and served from the kitchen. Parking for visitors and staff is available at the front of the home on the gravel drive. The front entrance has steps and a ramp and there is a secure mature garden to the rear with a seating area. The registered provider is Bonehill Ltd who has overall responsibility for the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the registered person on 26/06/09 is. The AQAA is a self-assessment tool, which focuses on how well outcomes are being met for people using the service. It also gave us some statistical information about the service. Surveys were sent to the home to distribute to people who use the service, staff and professionals. We received two surveys from relatives and carers and two from people who use the service. These gave us information about how the service is managed and whether people using the service are satisfied. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Information we have about how the service has managed any complaints. The quality rating for this service was made on 23 June 2008 following a Key inspection of this service. What has this told us about the service? The registered person completed and returned the AQAA within the required timescales and it provided some good information about the outcomes for the people using the service. They told us that they gain the views of people who use the service by conducting their own annual quality assurance system, so they can look at what people would like and what people do not like. As a result of a recent survey, they have changed the menu and some people have given their own recipes and tips on cooking meals. This was confirmed within our last visit to the service. The quality assurance survey also demonstrated that people did not want to participate in planned activities, but wanted to do something else instead, so the activities provided have been changed to enable this. The new activity programme is flexible to allow people to choose activities on a daily basis. The AQQA also recorded that outside entertainment is used for special occasions and parties, and each person receives a gift, and a cake made, for their birthdays, along with a birthday tea. People told the service that they enjoy being out in the garden in warm weather. The service has identified the access in and out of the garden could be improved, and are therefore reviewing how the garden could be improved. Annual Service Review Page 4 of 6 The AQQA recorded that the service provides value for money by ensuring people are supported to make their own choices and decisions about all aspects of daily living. They stated they have well trained, friendly, professional staff, who provide a good standard of personal care, in a way which respects the service users dignity, privacy and choice. Agency workers are kept to a minimum to ensure a good continuity of care. People commented within the surveys that I cant think of anything that can be done better, and all the staff are brill., I always feel I could talk to any of the staff, all the staff are really good. and staff and the manager are committed to providing high quality care. They reported that they provide an excellent menu, with choices for each meal and as far as is practicably possible, they do their own baking. Any personal preferences are catered for. The home is kept warm and comfortable, furnishings are of a good standard and replaced as necessary, and repairs are carried out promptly. People commented the home is clean and fresh, its friendly and cosy, and the home provides a comfortable, cosy, safe environment for my relative who is very happy. They told us they have a complaints procedure which is prominently displayed in the home and each person has a personal copy. Within the surveys people confirmed they knew who to speak to if they were not happy and how to make a complaint. We have not received any complaints about the service since our last visit. We looked at the information in the AQAA and in the surveys, and our judgement is that the home is still providing a good service and they know what further improvements they have to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21 June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
