Care Home: Hunter Hall

What the care home does well Detailed person centred plans are in place that provide clear information about peoples` needs and the support provided by staff. Good systems are in place to ensure that plans are regularly reviewed and updated. The home has in place good systems for auditing the administration of medicines on a daily, weekly and monthly basis to protect the people living in the home. Staff receive training in administering medicines. Good social opportunities are provided for the people living in the home that take account of their interests and preferences. Individual records show that peoples` social and emotional needs are identified. Records are kept of the provision of outings and activities. The complaints procedure has been updated since the last inspection. Good systems are in place for dealing with complaints. Staff have received safeguarding training and are aware of how to deal with an allegation. This protects people living in the home. The home is comfortable, well decorated, homely and clean. The requirements and recommendations made in the last key inspection report have been addressed satisfactorily. Staffing numbers are adequate to meet the needs of the people currently living in the home. The skill mix of staff means that people are well cared for by suitably experience and qualified staff. There is a settled staff team in place and this means that people receive consistent care. Good recruitment procedures protect the people living in the home. Staff have sufficient training opportunities and over fifty per cent of care staff have completed national qualifications in care. Staff are well supervised and have regular staff meetings to make sure that they work in a consistent and effective way. Good management systems are in place for monitoring the quality of the service. People living in the home and their relatives have opportunities to put forward their views about the service. There have been improvements in the standard of record keeping since the last inspection. What the care home could do better: No issues were identified at this inspection. Random inspection report Care homes for older people Name: Address: Hunter Hall Kent Avenue Wallsend Tyne & Wear NE28 0JE one star adequate service 26/08/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 1 5 0 6 2 0 1 0 Information about the care home Name of care home: Address: Hunter Hall Kent Avenue Wallsend Tyne & Wear NE28 0JE 01912639436 01912623633 hunter.hall@fshc.co.uk www.fshc.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Kevin Thomas Bailey Type of registration: Number of places registered: Conditions of registration: Category(ies) : Tamaris Healthcare (England) Ltd care home 46 Number of places (if applicable): Under 65 Over 65 45 dementia Conditions of registration: 1 The maximum number of service users who may be accommodated is 46. The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia Code DE, maximum number of places: 1 Dementia, over the age of 65 years of age Code DE(E), maximum number of places: 45 Date of last inspection Brief description of the care home Hunter Hall is a care home that provides residential and nursing care for older people with mental health needs. It is located in a residential area of Wallsend close to local shops and good public transport links. Care Homes for Older People Page 2 of 9 2 6 0 8 2 0 0 9 Brief description of the care home The home is owned and managed by Four Seasons Healthcare Limited, a large national care provider. Care in the home is provided by Registered Mental Nurses (RMNs) supported by care staff. Forty-six single bedrooms, all with en-suite facilities, are located at ground and first floor levels. On each floor there are separate lounge areas, a dining room, bathrooms and toilets. The home shares kitchen and laundry facilities with an adjacent home. There is a nice, enclosed garden and patio area at the rear of the home. Depending on the type of care provided fees are between £438.63 - £611.36. The home has a statement of purpose and service user guide that give people information to help them decide whether their needs can be met. Care Homes for Older People Page 3 of 9 What we found: This random inspection was carried out on 15 June 2010. At this inspection it was found that the requirements and recommendations made at the last key inspection have all been satisfactorily addressed. Individual plans are in place for each person and these provide clear information about peoples needs and how these are met by staff. Plans are updated regularly and also when peoples needs change. There was evidence of good person centred care being delivered. Assessment tools are used to ensure that changes are identified. Peoples emotional and social needs are identified within plans. Risk assessments provide good information about how risks are managed. Care plans seen were up to date and there was evidence of good recording. Records relating to administration of medicines are well maintained. Staff receive appropriate training before administering medicines. There are regular audits of the system and the arrangements for the storage of medicines are satisfactory. People said that they receive good care and staff meet their individual needs. Staff were respectful towards people living in the home during the inspection and there was a relaxed atmosphere. Policies and procedures are in place for dealing with complaints. Records of complaints provide information about how complaints are handled and what the outcome is. Staff have received safeguarding training and can describe the action to be taken in the event of an allegation being made. People living in the home said that they felt able to talk to staff if they had any concerns. The home is comfortably furnished and was clean and odour free during the inspection. There was evidence that repairs and maintenance issues are addressed quickly by the handyman. The garden is well maintained and provides attractive outdoor seating areas for people living in the home. Rooms are personalised and reflect peoples interests and taste. Since the last inspection the sluice has been redecorated and foot operated pedal bins are in toilets and bathrooms. New flooring has been fitted in the treatment room and additional storage space means staff have more space to store items. New window restrictors have been fitted and are in good working order. Health and safety checks are carried out at appropriate intervals. Bathrooms were accessible and no equipment was stored in them. There were sufficient staff on duty during this inspection. Staffing consisted of the manager, two nurses and six care staff, one of whom is a senior carer. The rota showed that this level of staffing is maintained. At night there is one nurse and three care staff. The manager said that there is a settled staff team who are experienced and over fifty per cent of staff have completed national qualifications in care. Staff records showed that good recruitment procedures are followed to safeguard people living in the home. Care Homes for Older People Page 4 of 9 A staff training plan is in place and training in safe working practices training is provided at appropriate intervals. Staff said that they get plenty of training opportunities. They also said that there were regular staff meetings and they receive regular supervision. A quality monitoring system is in place and is working well. Health and safety systems are in place and records are kept to demonstrate this. Records were well maintained and up to date. What the care home does well: What they could do better: Care Homes for Older People Page 5 of 9 No issues were identified at this inspection. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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