Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hyde Valley House.
Annual service review
Name of Service: Hyde Valley House The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia House Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Hyde Valley Welwyn Garden City Hertfordshire AL7 4ND 01707379700 01707379760 hyde@quantumcare.co.uk www.quantumcare.co.uk Quantum Care Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 0 46 46 46 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hyde Valley House is a care home providing personal care and accommodation for 46 older people, who may also have a physical disability or dementia. The home, which is owned by Hertfordshire County Council, is run by Quantum Care, a voluntary organisation and is situated in a residential area of Welwyn Garden City, close to shops, pubs, a post office and other amenities. The home provides accommodation in single rooms without en-suite facilities; these are located on two floors, which are both fully accessible by lift. The accommodation is arranged in three separate units each with their own lounge, dining room and small kitchen along with toilets and assisted bathrooms. One unit accommodates residents who have dementia care needs. There is a separate day care facility on the ground floor of the home. Hyde Valley has small gardens with flowerbeds patios and secluded sitting places that residents can easily
Annual Service Review Page 2 of 6 0 6 1 1 2 0 0 8 access. The current fees for the home are available on request. The homes Statement of Purpose and Service Users Guide are displayed in the entrance hall. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection took place on 6th November 2008. We looked at all the information we have asked for or received about the service since the last inspection. The manager has completed and returned to the Commission the annual quality assurance assessment (AQAA). The AQAA is a self assessment document that focuses on how well outcomes are being met for people using the service. It also provides some statistical information about the service. Some of the information provided in the AQAA is included in this report. We have also considered any other information we have received about the service since the last inspection. What has this told us about the service? In the AQAA the manager has described the range of changes and improvements which have been made at the home in the last year. As a result of comments made at residents meetings and in returned quality surveys, changes have been made to the activities provided in the home. More events now take place in the afternoons and at weekends. There is a new cake baking activity taking place on an afternoon every month and more outings have been arranged for residents and their relatives. More specialised activities also take place on the dementia unit and improved signage has been introduced in this area to help the more confused residents remain as independent as possible. Redecoration has taken place in most areas of the home and new bedding has been provided throughout. Some new carpeting has been installed and more has been ordered. The call alarm system has been partially replaced for the safety of staff and residents. Care planning is continually updated and a front summary sheet has been added to the plans so that staff can quickly identify peoples individual needs. High levels of staff training have continued and a second senior has trained as an NVQ assessor, enabling more care staff to undertake this training. Some of the senior staff have achieved the Certificate in Dementia Care and the manager has achieved the Leadership Certificate in Dementia Care. This will enable the services provided for people with a dementia to continue to meet peoples needs in the most appropriate way. The manager states that no complaints have been received in the home in the last twelve months. No complaints about the service have been received by the Commission since the last inspection. Annual Service Review Page 4 of 6 From the information received so far we have judged that the home is still providing good services to the people involved . What are we going to do as a result of this annual service review? We can inspect the home at any time if we have concerns about the services provided. The next key inspection of the service will be undertaken in line with Care Quality Commission methodology. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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