Latest Inspection
This is the latest available inspection report for this service, carried out on 13th August 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ingleside.
What the care home does well All of the residents we spoke with, told us that the home was a nice place to live in. They told us that the staff, many of whom have been there for some time, were very kind and helpful and they enjoyed the food that was served. One lady told us that " it `s like a home from home" and another said "I have a lovely room and everything is done for me I feel like a special guest". Some people that we spoke with did tell us that they would like more activities to be organised for them and the manager told us that they are trying to recruit an additional person to enable this to be done. What the care home could do better: Our judgement is that this home is still providing a good service for the people who live there and areas for improvement have been identified and are being addressed. Therefore, we did not issue any requirements or recommendations and will not be changing our inspection plans. We can continue to inspect the home at any time should we receive information which causes us any concern. Random inspection report
Care homes for older people
Name: Address: Ingleside 20 Roke Road Kenley Surrey CR8 5DY two star good service 05/11/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alison Ford Date: 1 3 0 8 2 0 1 0 Information about the care home
Name of care home: Address: Ingleside 20 Roke Road Kenley Surrey CR8 5DY 02086601253 02086600260 ingleside.res@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Diplotec Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 33 Number of places (if applicable): Under 65 Over 65 33 33 dementia old age, not falling within any other category Conditions of registration: 0 0 The maximum number of service users who can be accommodated is: 33 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the Home are within the following category: Old age, not falling within any other category - Code OP - maximum number of places 33, Dementia over 65 years of age - Code DE(E) - maximum number of places 33. Date of last inspection 0 5 1 1 2 0 0 9 Care Homes for Older People Page 2 of 8 Brief description of the care home Ingleside is a large detached property situated in the leafy suburbs of Croydon Borough, and is a short journey east of Purley town centre. The home is about a tenminutes walk from the main Godstone Road and Kenley railway station. It stands in tree-lined grounds, which residents enjoy in the warm weather. Parking is provided on site, to the side of the main entrance. The accommodation includes thirty-three single bedrooms with the majority having en-suite facilities. A passenger lift is provided to all floors used by residents. A substantial property in its own right, the house has been co-joined with a multi-level annexe next door, this providing the Ben & Cicely Wing which has its own lounge area. Other public rooms are varied, and provide for both private and communal comfort. The main lounge and dining area is extended by a sun lounge. A conservatory extends this space out into the pleasant garden area at the front and this overlooks a fountain feature, which residents say is most welcome in hot weather. At the time of the last visit the home was charging residents £404 - £650 per week however, there may have been an increase since that time. Additional charges would be payable for items such as newspapers, hairdressing and chiropody; these would be discussed prior to admission. A copy of the homes Statement of Purpose, Service User Guide and their latest inspection report can be obtained from them. The inspection report can also be downloaded from the Care Quality Commission website. Care Homes for Older People Page 3 of 8 What we found:
We had received some information about the home which had raised concerns about cleanliness and how residents were being cared for. We were told that one of the residents had looked unkempt and that toilet facilities were dirty and inadequate. We were also told that on occasion food was cold and that a residents dignity had been compromised at the time of their death. We had previously inspected the home in December 2009. At that time we had judged that it was providing good quality outcomes for the people who live there and that their needs were being met in a way which suited them. We have not received any other information since that time which would cause us to change our inspection programme. We are aware that there is currently one issue being investigated according to the local authority safeguarding procedures, no other complaints have been received. On the day that we visited the home there were twenty nine people living there, many of whom have dementia. The majority of them were in the lounge having just had their lunch. Others were wandering around the home, which they are able to do quite freely. They all looked clean and well cared for. We were able to sit in the lounge and chat with residents and we also spoke with some relatives who were visiting. At tea time some ladies from a local organisation, Music for Health, arrived and when we left the home residents were singing and dancing and enjoying the hokey - cokey. While we were there we walked around the home and particularly looked at some of the toilet facilities. We noted that there were not any paper towels available and were told that new dispensers have been ordered. The toilets, and the rest of the home were all very clean and tidy although we were told that there are sometimes problems when some residents have been in there on their own. There are some areas of the home which would benefit from some redecoration and refurbishment and we have been told that this is now planned. What the care home does well: What they could do better:
Our judgement is that this home is still providing a good service for the people who live
Care Homes for Older People Page 4 of 8 there and areas for improvement have been identified and are being addressed. Therefore, we did not issue any requirements or recommendations and will not be changing our inspection plans. We can continue to inspect the home at any time should we receive information which causes us any concern. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
