Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Insight Walderslade.
Annual service review
Name of Service: Insight Walderslade The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicki Dawson Date of this annual service review: 2 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 73 Robin Hood Lane Walderslade Chatham Kent ME5 9NP 01634869273 01634869273 Llusher99@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Lauren Kay Usher Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Lynda Jane Cashford,Mrs Jacqueline Frances Hales Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Insight Walderslade is a home providing 24-hour care and support to six adults who have learning disabilities and additional challenging behaviours. It is one of a group of three homes owned by Mrs J Hales and Mrs L Cashford.
Annual Service Review Page 2 of 6 The home is located near the village of Walderslade. It is close to all amenities and is on a bus route. Bedroom accommodation for service users comprises three single bedrooms on the first floor and three single bedrooms on the ground floor. All bedrooms have ensuite washbasin and toilet facilities and one has shower facilities. There is a dining room, lounge and kitchen. There are gardens to the front and rear of the property and there are ample parking facilities provided. Current activities include visits to cinemas, swimming pool, libraries, church services and pubs. Holidays and internal entertainment such as aromatherapy and music sessions are also available. A copy of the latest report is available on request at the home. The last key unannounced inspection to the home was on 6th March 2008. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) soon after the date that we asked for it. It was very detailed and gave us all the information we asked for. We looked at the information in the AQAA and discussed this by telephone with the person appointed to manage the home, in the planned short term absence of the registered home manager. It is our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home has told us that people who use the service have a number of options available to them to make their needs known. Service users points of view are listened to and any changes are considered at monthly personal centred planning meetings and reviews. Monthly service user forums are held and chaired by an independent person, to give people the opportunity to discuss any aspects of their lives. The home uses an established self monitoring system to assess how it is meeting the needs of the people in its care. The results of this self assessment are produced in a graphic format and discussed with the home owners at regular management meetings. In this way, any shortfalls can easily be identified and addressed. The AQAA contains lots of information about how the home has made improvements for the benefit of the people who use the service. For example, the frequency of the Annual Service Review Page 4 of 6 service user forum has changed to monthly. The meetings dates are placed on a notice in the home so that people who wish to attend can make any necessary arrangements so that they can attend. The AQAA indicates that there are a range of areas where improvements have been made in the last year. For example, the service user guide now contains photographs so that it gives clearer information to people who may want to move to the home. They have also told us and given clear evidence of how they have promoted the health care needs of one person who lives in the home. The home has told us that any complaints about the service have been resolved to the satisfaction of the person who made the complaint. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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