Care Home: Jack Parkinson Court

Similar services:

• Byars Care Home
• St Marys Nursing Home
• Bramble Lodge
• Parkmanor Residential Home
• Thornham Grove
• Hunter`s Lodge
• London Road Neurological and Specialist Care Unit
• Carlton Care Home

What the care home does well People live in a clean, tidy and homely environment. The home is well managed and staff are committed to providing good standards of care to people who use the service and are open to listening and responding to ways in which the service may be improved. The activities and leisure interests arranged are tailored to meet people`s individual needs. Visitors are made to feel welcome and staff have regular training to ensure that their knowledge and skills are kept up to date. There is a thorough recruitment process in place to help protect people who live in the home. Overall people`s comment indicated their satisfaction with the service. For example, "It`s nice to know there is someone there when I need them", "they understand me and listen to me" and "I`m satisfied with the way things are". What the care home could do better: Action has been taken to address the requirement and recommendation made at the time of the last key inspection relating to the staffing of the service and making sure staff records were easily available to demonstrate a thorough recruitment procedure was in place. The home continues to operate to a good standard. No requirements or recommendations were made as part of this inspection. Random inspection report Care homes for older people Name: Address: Jack Parkinson Court Ruskin Road Mablethorpe Lincs LN12 1BP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sue Hayward Date: 0 8 0 6 2 0 1 0 Information about the care home Name of care home: Address: Jack Parkinson Court Ruskin Road Mablethorpe Lincs LN12 1BP 01507477391 Telephone number: Fax number: Email address: Provider web address: manager.jackparkinson@osjctlincs.co.uk www.osjct.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Rosemary E Robinson Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Orders Of St John Care Trust care home 38 Number of places (if applicable): Under 65 Over 65 38 38 dementia old age, not falling within any other category Conditions of registration: 0 0 The Home is registered to provide personal care for service users of both sexes whose primary needs fall within the following categories:- Old age, not falling within any other category (OP) (38) Dementia - over 65 years of age (DE(E)) (38) The maximum number of service users to be accommodated is 38 Date of last inspection Brief description of the care home Jack Parkinson Court is one of sixteen care homes in Lincolnshire operated by,The Order of St. John Care Trust, which is a charitable organisation. It is registered to provide personal care and accommodation for thirty eight older people, some who may have needs associated with dementia. The home is located on the outskirts of the Care Homes for Older People Page 2 of 10 Brief description of the care home seaside resort of Mablethorpe, which has a range of services and facilities. It is a purpose built property set around a courtyard within its own grounds. The home provides its own minibus service. Facilities are provided mainly on the ground floor in five units called flats each containing bedrooms, lounge, dining room, bathroom, toilets and kitchenette. Two bedrooms, a bathroom and staff room are located on the first floor, which can be reached by a flight of stairs. Information about the home and service provided is on display. The weekly fees confirmed at the time of the visit range from £408 - £585. Care Homes for Older People Page 3 of 10 What we found: Throughout this report the terms we and us refer to the Care Quality Commission. This service previously had a key inspection which was carried out on 20th June 2009. At that time it received a quality rating of a two star or good service. This inspection was unannounced. It was what we call a random inspection and was based on our risk assessment of the service and the information we have received about it since the last key inspection took place. It was shorter and focused on how the home is operating and what the quality of the service is like for the people who live there. The visit lasted approximately four and a half hours. We followed the care of two people who use the service with differing needs and checked their records. We spoke to six people who live in the home and five staff who were on duty. In addition we saw the rooms of two people who gave us permission to do so as well as a sample of lounges, dining rooms and a bathroom and toilet. Prior to the visit we asked the manager to complete an annual quality assurance questionnaire (AQAA), which gave us information about their own assessment of how well they are meeting standards. We also asked the manager to give out surveys to a random sample of people who live in the home and their relatives or friends. We also asked for surveys to be given out to a range of staff. Comments from these sources as well as information we hold about the service was used to plan the inspection and produce this report. CHOICE OF HOME We checked the records of two people admitted within the past year. Both files showed evidence of an assessment of need being completed covering significant areas such as risks. People told us they received enough information about the service and we saw documents telling people about the home on display. Care plans were in place for both people whose care we checked and reflected peoples assessed needs. We spoke to six people who live in the home. They made positive comments about the service indicating their privacy and dignity was well respected. Surveys we received from people contained mainly positive comments such as, Social services decided for me to move into the home but I am quite happy, I came for regular visits before I came in. Staff we spoke to had a good knowledge of the needs of the people we asked about and felt they were given sufficient information about them before their arrival. They said people had the opportunity to make visits and stay for meals before making a decision to move in. HEALTH AND PERSONAL CARE We followed the care of two people and checked their records, which were well organised and detailed. Care plans cover a range of matters and identify peoples support needs and their individual preferences. Potential risks are assessed and identify any actions needed to minimise them to keep people safe, whilst enabling them to be as independent Care Homes for Older People Page 4 of 10 as possible. Significant information is recorded and showed for instance, when people had had visits from other health professionals and that consideration had been given to peoples wishes about decision making and who they would like involved should they become unable to do so themselves. People we spoke to made positive comments about the care and support provided. Comments from surveys showed peoples satisfaction with the care and support given for example, Its nice to know there is someone there when I need them and they help me well. We were told no-one currently self administers medication. All need the support of staff with this. We checked the medication records staff complete of two people and found them to be well maintained. The manager told us a visit by a pharmacist to check processes in place had recently taken place. She said two recommendations were made and both were being dealt with. Records and discussion with staff confirmed they have training so they can administer medicines safely. DAILY LIFE AND SOCIAL ACTIVITIES People told us there is a choice of meals offered and they were complimentary about them. Their preferences and specific dietary requirements are recorded and known by staff. We saw ways in which peoples independence in the home is promoted. For example, some were helping with the washing and drying of pots and one person told us he could change his own bed covers, which he liked to do. We spoke to the activities coordinator. She said she works flexibly to provide a range of activities for people, which meets their different needs. For example, a posh picnic has been organised and a 60s do at a sister home. For more dependent people time is set aside for activities such as hand massages. Two people who live in the home told us they were going out in the afternoon to a tea dance. They also have a budgerigar and their own pet chickens in the garden. Church services are held in the home and some people attend services in the community. Peoples comments varied about whether there was enough social and leisure activities for them to do. We discussed this with the manager and were told staff hours are being increased specifically for this purpose . People told us their visitors were made welcome. COMPLAINTS AND PROTECTION We have not received any complaints directly about the service since the last key inspection. They keep records of any complaints or compliments they receive and this information is monitored by the organisation. We saw one complaint had been made this year. The manager said this had been satisfactorily resolved but was aware and agreed to make sure the complaints record was updated with relevant details about the outcome. They have received eleven compliments about the service. In our discussions with people they told us they felt safe living there, felt able to talk to staff if they had any problems and thought they would be listened to. Surveys which relatives had completed indicated they knew how to make a complaint. Comments included, Jack Parkinson Court gives my father a safe and friendly home where I feel he is well looked after and they look after my father very well and always discuss concerns with me. Up to date information about how to make a complaint is on display in the home. Care Homes for Older People Page 5 of 10 Staff were asked about what they would do if they suspected someone may be at risk of harm. They knew of their role to report such matters and of the different forms of abuse. There has been one such matter come to their attention, which they have referred appropriately to be investigated by the Local Authority under their procedures and taken appropriate action to make sure people are protected whilst the matter is being looked into. ENVIRONMENT Areas of the home we saw on this occasion were clean and comfortably furnished. We saw people had been able to make their bedrooms more homely with their own personal items. Bedroom doors were well labelled with pictures that were meaningful to the people whose rooms they were to help them identify them. Bedrooms are lockable if people wish to have their own key. People told us they found their rooms comfortable. No obvious hazards were seen. We saw people are able to wander around the home as they choose. We saw bedrooms had been redecorated and staff told us only two rooms were left to be completed. Staff told us that equipment they use such as hoists were in good working order and we saw that there is a variety of aids around the home to assist people. Grounds are well maintained and staff told us they have recently obtained a new mini-bus which has wheelchair access for people to use. We saw the most recent copy of the Environmental Health Officers last visit. This was carried out on 7th July 2009 and was satisfactory, the home retaining its excellent rating with East Lindsey District Council. STAFFING We checked the records of recruitment of two staff. Files were well organised and showed a thorough recruitment procedure was followed which included any potential staff completing an application form, a health declaration and attending a formal interview. Prior to employment we saw checks such as Criminal Records Bureau (CRB) , the Independent Safeguarding Authority (ISA) and references were obtained to assess peoples suitability to work with vulnerable people. People told us they get on well with staff and would feel comfortable to raise any problems with them. We saw a good rapport between staff and people who live in the home, who were laughing and joking together. Comments we received from relatives or friends were generally positive for example I cant praise them highly enough for the care my father has received and I am very satisfied with my mothers care, although some indicated that there was not always enough staff on duty at weekends. At the time of our visit five care staff and an acting care leader was on duty until 1.p.m.. Four care staff and a care leader in the afternoon, an additional support worker works from 6.00p.m. to 9 p.m. and at night there are two care staff and a night support worker on duty . The manager, administrator, head of care and activities coordinator are additional to the care staff rota. House keeping, catering and maintenance staff are also employed. The manager confirmed consideration is being given to further increasing staff hours although it is acknowledged and staff comments confirmed that an additional staff member now works in the mornings. People we spoke to told us that they received the help they needed. A comment was made they always come, sometimes you have to wait five minutes but they always come. People we spoke to looked well cared for. Care Homes for Older People Page 6 of 10 Staff told us they felt valued and supported in their role. Records and comments showed the organisation offers a range of training for staff such as an induction programme, health and safety, manual handling, basic food hygiene, infection control and fire safety training as well as training appropriate for the specific needs of people in the home such as dementia care. We saw records to show twenty seven care staff and five ancillary staff have either achieved or are working toward achieving a nationally recognised vocational qualification (NVQ) at level two or above. MANAGEMENT There has been no change to the management arrangements. There is an effective quality assurance system in place to consult people about how the home is operating and check that policies and procedures are being followed. This includes regular questionnaires, meetings and company audits of the building and working practises. In addition the service has achieved a nationally recognised quality monitoring award, Investors in People and a social services quality audit had awarded them an excellent status. There is a form on display which anyone can access and make comments or suggestions about the service. People told us they would feel comfortable to raise any concerns or problems and thought staff would listen and act on them About what the service could do better, we received the following comments, Im satisfied with the way things are, cant think of anything and everything is excellent for me. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 8 of 10 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!