Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Jenny Chapman House.
Annual service review
Name of Service: Jenny Chapman House The quality rating for this care home is: The rating was made on: two star good service 0 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia House Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 167 Shephall View Stevenage Hertfordshire SG1 1RR 01438749013 01438750308 Telephone number: Fax number: Email address: Provider web address:
www.sense.org.uk Sense, The National Deafblind and Rubella Association Name of registered provider(s): Name of registered manager (if applicable) Miss Helen Rickards Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 7 7 0 0 0 The home may accommodate people with physical disability and/or learning disability when associated with sensory impairment Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is purpose built to provide accommodation and services to seven people who have sensory impairment. People who live in the home may also have a physical or learning disability. 0 6 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Current fees for the home are available on request. Information about the home is provided in the Statement of Purpose and Service Users Guide which are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The manager completed and returned to the Commission the annual quality assurance assessment (AQAA) in June 2009 and is currently updating this form. The AQAA is a self assessment document that focuses on how well outcomes are being met for people using the service. It also provides some statistical information about the service. We sent out some quality surveys to residents, their relatives and staff from the home. Some of the comments made in the returned surveys are included in this report. We also looked at all the information we have asked for or received about the service since the last inspection. What has this told us about the service? The manager has provided the Commission with details of some of the changes which have been made at the home in the last year. All improvements have been made for the benefit of the residents and include a new patio area and an upgrade to the garden so that easier access is now provided for residents who use a wheel chair to go outside. Residents continue to be involved in all areas of the day to day running of the home. Residents have been out to shops with staff and have chosen the new sofas purchased for the home and are currently considering paint colours for the pending decoration of communal areas. Activities for residents have been planned on an individual basis and this means that several different activities often take place each day with some residents going shopping, some going for a walk, or doing as they choose, with one-to-one support from staff. The first floor kitchen is now being used more by residents so that some eat breakfast in this room and others choose to eat in the ground floor kitchen. The manager states that this change has been welcomed by residents who enjoy eating in these smaller groups. In the returned surveys, the residents praised the staff and services provided at the home. Some had support to complete the forms but all forms were signed by the residents. The relatives and staff surveys were all mostly positive in their comments and relatives stated they were very satisfied with the care provided for their family member. No complaints about the service have been received by the Commission in the past year. From the information received so far we have judged that the home is still providing good services to the people involved. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We can inspect the home at any time if we have concerns about the services provided. A further inspection will take place in line with CQC methodology. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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