Latest Inspection
This is the latest available inspection report for this service, carried out on 1st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kaydar.
Annual service review
Name of Service: Kaydar The quality rating for this care home is: The rating was made on: three star excellent service 2 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Steve Tuck Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service
Address of service: 7 Snows Green Road Shotley Bridge Durham DH8 0HN 01207580931 01207590333 kaydar@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mr Angus Lascelles Burns,Mrs Noreen Helen Burns Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kaydar is a care home which is registered to provide personal care and accommodation for up to 8 people with a learning disability. The home does not provide care for people who require nursing care but community based nursing staff can visit the home if this is required. The home is a private business, owned and managed jointly by Mr and Mrs Burns. Kaydar is a stone built end terrace house in the centre of Shotley Bridge. Rooms are spread over three floors and adaptations have been made to help people use the facilities there. The home is in a pleasant conservation area close to the local post office, cafe public houses and restaurants. It is on regular bus routes to the nearby town centre of Consett and to the Metrocentre and Newcastle City Centre. It costs between £421.50 - £802.73 to live at this home. There are no specific charges for additional services to residents.
Annual Service Review Page 2 of 8 2 6 0 3 2 0 0 9 The actual costs that people pay depends on their personal circumstances. Further details can be found in the homes Service User Guide. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Draft Not complete XXXXXXXThis Annual Service Review was Carried out on 22nd January 2010. The last Key Inspection was carried out on 4th March 2009. We looked at all the information that we have received, or asked for, since the last key inspection which was finished in March 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager of this home. The AQAA is a way that the manager of the service can measure and show how well the home meets the needs of people who are supported; sometimes this is called how well their outcomes are met. The AQAA also gave us some numerical information which we can use to measure how well this home is working compared to others. Information we have about how the manager of the home has dealt with any complaints or safeguarding adults referrals. What the manager of this home has told us about things that have happened here. These are called notifications and are a legal requirement. The previous Key Inspection of the home and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations, such as Councils and Health Service Organisations. What other people have told us about the home. We have written to the people who live at the home, people who have supported them to move there like social workers, healthcare staff such as doctors consultants and community psychiatric nurses, and also the staff who work at the home to get their views about how well the home supports people. What has this told us about the service? Six people returned surveys which said what they thought about this home. People who have supported residents to move to live at the home like social workers and healthcare staff said things like, Kaydar always strive to provide a full, well rounded service with the service user at its centre. All staff are dedicated and enthusiastic in all the services they provide. Annual Service Review Page 4 of 8 Excellent service, highly recommended. Staff are well trained in their role and dedicated to the needs of service users. Managers have a hands on approach to running of the home and are professional and approachable. All in all everyone involved at the home have the service user at the heart of everything they do. I would gladly place any of my clients in this home without reserve. Kaydar are a friendly responsive company who give experience and kindness in their dealings with myself and clients. Staff who work at the home made comments in their surveys. They said thinks like: We follow a person centered planning approach. Kaydar meets my personal development and training needs. Kaydar promotes social inclusion. The management are always open for any suggestions on how to improve Kaydar services. Clients are asked on a daily basis if they are happy with the service they receive and how they can improve. All service users are greatly involved in all aspects of day to day life at the home e.g.menu planning, life skills and house meetings. The service users have lots of opportunities to go out where ever they wish to go with support from staff. I feel Kaydar House is a very homely and caring place. The staff know the service users very well individually and their specific needs. I think the care and support each individual is given is exceptionally good. Not only is it a lovely environment to work in but also a lovely place to live. The home is a place where all the service users have a choice in all aspects of their life and take part in planning for their future. The homes manager sent us an annual quality assurance assessment (AQAA) when we asked for it. It was clear and exceptionally detailed with plenty of examples which gave us evidence to back up all of the statements that were made. And therefore gave us the information we asked for about how the home is working. This information included developments in the service, how they provide good value for money, the age range, gender and ethnicity of staff, and the review dates for policies and procedures. The managers / owners demonstrated that they are constantly improving the service and
Annual Service Review Page 5 of 8 have told us about the further improvements they wish to make. They have looked at how the home provides value for money and how peoples views and comments are used to measure the quality of the service and to help to improve it further. The home manager / owner said that they regularly talk to people, usually daily, about how they would like the home and their support to be arranged. He also described how the home makes sure that peoples race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into how the service is run. The managers / owners also said, More specialised staff training had taken place with more key staff have undergone 12 week distance learning course on Palliative care. Many staff have had updating training on Food Hygiene and Infection Control. They have had discussions with service purchasers to try and improve the contractual arrangements and arranged and had more reviews with social workers and the people who live at the home to make sure their needs are met. The home have employed an administrative worker who has helped to improve administration and is beneficial for everyone. The managers / owners continue to look at their future options and how the home could change to a different type of care model called supported housing. The managers /owners had looked at how peoples changing needs were impacting on the home and have supported specialist social workers to work out how best they can be supported. This has included replacement adaptations to help people use the facilities at the home and staff using singing as a way of communicating. The manager has also continued to evaluate and improve the in-house induction training list and has completed review of policies and procedures and linked them to care standards, these have now been circulated to key staff and will be fine tuned if necessary. Since the last Inspection, there have been no complaints to the Commission which have shown that the service was at fault nor has anyone contacted us to make sure that people are safeguarded from abuse. The owners, manager and other staff, keep us up to date with things that have happened since our last key inspection. We looked at the information from the questionnaires and in the AQAA and our judgement, based on the information given, is that the home is still providing an Excellent service. What are we going to do as a result of this annual service review? Annual Service Review Page 6 of 8 We are not going to change our inspection plan, and will carry out a Key Inspection by 3rd March 2012. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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