Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kemp Lodge.
Annual service review
Name of Service: Kemp Lodge The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ingerbritt Moynihan Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 74 Park Road West Prenton Birkenhead CH43 8SF 01516524620 Telephone number: Fax number: Email address: Provider web address:
davies4705@hotmail.com Voyagecare.com Voyage Ltd Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 2 7 0 0 0 The registered person may provide the following category of service only: Care home only- Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: People with mental disorder, not including a learning disability or dementia - MD (maximum number of places: 7) Adults with Physical Disabilities - Code PD (maximum number of places: 2) Adults with Sensory Impairment - Code SI (maximum number of places: 7) The maximum number of service users who can be accommodated is 7 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kemp Lodge is a residential care home providing 24-hour care and accommodation to seven people who have an acquired brain injury. The home is owned and managed by Voyage. More information about the organisation can be found on their website at
Annual Service Review Page 2 of 6 1 1 1 1 2 0 0 8 www.voyagecare.com The home is located in Claughton Village, near to shops, pubs, a post office and other amenities. A bus service to Birkenhead town centre and Liverpool is close by. The home is a large converted Victorian house which is in keeping with the local community. There is a large well-established and secluded garden at the back of the home and free roadside parking at the front. Kemp Lodge is furnished and decorated to a high standard and provides a comfortable and homely environment for service users to live. Bedrooms are on the ground and first floor. All bedrooms have ensuite facilities which include a toilet, wash basin and walk-in shower. There is sufficient communal space for the number of people living at the home. This comprises of a kitchen, lounge, dining room, games room, quiet room and gym. There is a disabled toilet on the ground floor. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. We received five service user surveys. All the surveys were completed with the help of a staff member. Two surveys indicated they were asked if they wanted to move into the home and they received enough information about the home before they moved in. Three surveys indicated this did not happen. Three surveys indicated they always made decisions about what they wanted to do each day, two surveys indicated this usually happens. Surveys indicated they know who to speak to they are not happy and they know how to make a formal complaint. All of the surveys indicated the care staff and manager treat them well. When asked what does the home do well, one survey noted We are helped to do things for ourselves such as cooking and cleaning rooms. I enjoy the activities such as Alton Towers, Blackpool and the cinema. The staff are friendly and approachable. Another survey noted Staff put service users care needs first. When asked what could the home do better, one survey noted Nothing, the staff team work well . Another survey noted Bring people into the home to discuss brain injury so I can understand this better myself. We received 11 staff surveys. One survey indicated they are given up to date information about the needs of the people they support. The surveys indicated their employer carried out the necessary checks before they started working at the home. Nine surveys indicated their induction training covered everything they needed to know to do their job when they started. The surveys indicated their manager gives them enough support and meets with them to discuss how they are working. Three surveys indicated there are always enough staff to meet the individual needs of the people they support, three surveys indicated this is usually the case. The surveys indicated they feel they have enough support, experience and knowledge to meet the different needs Annual Service Review Page 4 of 6 of the people who live at the home. When asked what does the home do well, one survey noted The home has a well balanced and experienced staff team. Everyone is friendly and approachable. The management are always available and willing to give training and advice. Another survey noted It meets the needs, wishes and preferences of service users with skill, imagination and professionalism at all times. When asked what could the home do better, one survey noted Communication between staff could be better. Another survey noted Liaise with other homes and organise group activities. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
