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Care Home: Kerria Court

  • 64 Cregoe Street Edgbaston Birmingham West Midlands B15 2DY
  • Tel: 01216226845
  • Fax: 01216226846
  • Planned feature Advertise here!

Kerria Court is a well maintained modern two-storey purpose built Home owned and managed by Anchor Trust. The Home is situated close to Birmingham City Centre andAnnual Service Review provides accommodation for 47 older people who may have dementia. Two people can be accommodated for respite care at any one time. Accommodation is provided in single flats which have kitchen areas and separate en suites and showers. In addition, there are three communal assisted bathing facilities, one of which is a spa bath. Communal areas consist of one large combined lounge and dining room on the ground floor, which looks out onto an enclosed and secure garden where seating is available when weather permits. In addition there is a further quiet lounge on the ground floor. Access to all areas in the Home is available by passenger lifts. There is ample parking to the front of the property and this is made secure during night time hours by a locked gate. The main kitchen is situated on the ground floor where all meals are prepared. There is a separate laundry on the ground floor where all resident`s laundry is undertaken and washed separately. The weekly fee to live at Kerria Court are available on request.Annual Service Review

  • Latitude: 52.47200012207
    Longitude: -1.9060000181198
  • Manager: Miss Lynn Green
  • Price p/w: ~
  • UK
  • Total Capacity: 47
  • Type: Care home only
  • Provider: Anchor Trust
  • Ownership: Voluntary
  • Care Home ID: 9090
Residents Needs:
Dementia, Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 16th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Kerria Court.

Annual service review Name of Service: Kerria Court The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jill Brown Date of this annual service review: 1 5 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 64 Cregoe Street Edgbaston Birmingham West Midlands B15 2DY 01216226845 01216226846 Telephone number: Fax number: Email address: Provider web address:   www.anchor.org.uk Anchor Trust Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 47 47 The maximum number of service users to be accommodated is 47. The registered person may provide personal care (including nursing) and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories: Old age not falling within any other category (OP) 47 Dementia (DE)( E) 47 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Responsible Individual on behalf of Anchor Trust has changed and this is the person we contact if we have concerns about how the service is operating. 2 1 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kerria Court is a well maintained modern two-storey purpose built Home owned and managed by Anchor Trust. The Home is situated close to Birmingham City Centre and Annual Service Review Page 2 of 7 provides accommodation for 47 older people who may have dementia. Two people can be accommodated for respite care at any one time. Accommodation is provided in single flats which have kitchen areas and separate en suites and showers. In addition, there are three communal assisted bathing facilities, one of which is a spa bath. Communal areas consist of one large combined lounge and dining room on the ground floor, which looks out onto an enclosed and secure garden where seating is available when weather permits. In addition there is a further quiet lounge on the ground floor. Access to all areas in the Home is available by passenger lifts. There is ample parking to the front of the property and this is made secure during night time hours by a locked gate. The main kitchen is situated on the ground floor where all meals are prepared. There is a separate laundry on the ground floor where all residents laundry is undertaken and washed separately. The weekly fee to live at Kerria Court are available on request. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notificationsand are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA told us meetings with the people living in the home are held regularly and the home is planning to hold them on a monthly basis with a topic for each month. Topics they have discussed include catering, activities and are planning care/customer service,laundry and housekeeping meetings with an open meeting for a general discussion and review events/issues. Feedback is sought from people living in the home, relatives and staff to help the service improve. Additionally informed is gathered during reviews and meetings and from comments cards and books. A complaints folder is held that indicate any issues raised and what actions have been taken as a result of the investigation. As a result of listening to the people living in the home the foyer area has been enhanced with a reception desk and a part time receptionist who works from Monday to Friday 9-12 . This has created a reception area which enables the home to meet & greet visitors in a more timely manner, monitor workmen and contractors on site and is also used as a workstation enabling staff to monitor and support the frailer people with dementia who are living in the home. Newsletters have been introduced for relatives and the people living in the home to pass on information to them. Menus have been adapted to include comments/suggestions made by the people living in hte home. All meals are ordered on the day from the Show & Tell menus and alternative dishes are available and displayed. A weekly menu is displayed in the foyer Annual Service Review Page 4 of 7 and a daily menu is written on the chalkboard at the entrance to the dining room. Meal times have also be altered in response to feed back regarding information on welfare, diet, appetite and mood. The building and the garden areas are now secure to enhance safety for all the people living in the home to use. Additional plants and wind chimes are being used to further develop the garden. A full activities programme has been implemented and this includes group and individual activities and interests. Dignity Champion Meetings have been organised by the dementia specialist team which enables trained staff to give feedback on current projects and support each other with concerns and issue. Relatives have been invited to an evening where a dementia presentation was held by the Dementia Specialist from Anchor Trust to enlighten and support relatives with regard to dementia and its causes, symptoms, behaviours and how a person centred approach to used in the home. Links have been strengthened with the local primary school and will be accessing use of their swimming pool and also swapping invites and ideas over the coming months to enhance the relationship. The AQAA also told us that the home ensures that the equipment in the home is serviced and maintained in good working order. The home had received 5 complaints since the last key inspection of which 4 have been upheld and was being investigated at the time of completing the AQAA. Four safeguarding referrals had been made and investigated appropriately and one referral had been made to the Protection of Vunerable Adults list. We sent surveys to the home and received 3 back from people that live in the home, 2 from health professionals, 6 from relatives and 7 from staff. These surveys told us that there was a general agreement that the home was providing a good service but that at times more staff was needed. A sample of the comments we received are:The senior care staff are excellent and the junior staff very good, they need to maintain their improvement in medication administration. The home should not accept bad discharges from hospital and consider movign people to nursing homes sooner. Does everything well sometimes understaffed. Excellent residential home treat each person as would wish, more staff for one to one time. They look after me. Happy with all home does. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 21st December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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