Latest Inspection
This is the latest available inspection report for this service, carried out on 1st February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Keswick House.
Annual service review
Name of Service: Keswick House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Dawn Evans Date of this annual service review: 2 3 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 212 Lightwood Road Longton Stoke-on-Trent Staffordshire ST3 4JZ 01782336656 01782336656 keswick.house@talktalk.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Mr Alan John Bradshaw,Mrs Joy Bradshaw Number of places (if applicable): Under 65 Over 65 15 2 0 0 The maximum number of service users to be accommodated is 15. The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability Code-LD, maximum number of places 15. Physical Disability Code-PD, maximum number of places 2. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The date of the last key inspection was 15 May 2008. Keswick House is located in Stoke On Trent, Staffordshire; the three storey property provides a service for twelve younger adults who have a learning disability. The home can also offer a service for two people who have a physical disability.
Annual Service Review Page 2 of 6 The property consists of ten single and one shared bedroom, three of which are equipped with en suite and the remaining are fitted with a washbasin. A bathroom and toilet is located on the first floor and a shower room on the second floor. The home also provides a lounge, a separate dining room, kitchen and laundry area. People living in the home also have access to a well maintained garden. Staffing is provided throughout the day and night to ensure people are provided with the necessary support to meet their needs. People have access to relevant information about the home, so they know what to expect from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We, the Care Quality Commission looked at information received by the service, or asked for, since the last key inspection undertaken on 15 May 2008. This included: The Annual Quality Assurance Assessment [AQAA], this was sent to us within the required timescale. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also looked at notifications received from the home. These are reports about things that have happened in the home they have to let us know about by law. We did not request Have you Say surveys from people who use the service or staff members. What has this told us about the service? The AQAA show people have access to a Service User Guide before they move into the home. This should enable people to find out if the service will be suitable to meet their needs. The AQAA and the previous inspection report show that care plans are in place. A care plan should tell staff about peoples needs and how to meet them. People are also involved in their care planning, so they receive a service in a way they prefer. The AQAA told us risk assessments are in place. This should tell staff how to support peoples independence and ensure their safety whilst doing so. Information obtained from the AQAA and the previous inspection report, told us people are able to pursue their chosen social interests, so they are able to live a stimulating and fulfilled lifestyle. There is also recognition of peoples cultural and religious needs and the support required to ensure these are met. The AQAA and the previous inspection report, told us people have access to relevant healthcare services, so they can be assured their physical and mental healthcare needs are met. People have access to a clear complaints procedure. The previous inspection report show people know who to share their concerns or complaints with, and were confident they would be listened to and taken seriously so their rights are supported. The AQAA shows the service has received one complaint since the last inspection visit. Telephone contact with the registered manager confirmed this complaint related to someones personal possession going missing. This concern was resolved to the persons satisfaction. The AQAA shows the service has not received any safeguarding referrals, this was also confirmed by the registered manager. A safeguarding referral is where there has been Annual Service Review Page 4 of 6 an allegation of abuse or where care practices may compromise peoples health or safety. We have not received any complaints or safeguarding referrals for the service. Information obtained from the AQAA shows 15 out of 20 staff members have obtained the National Vocational Qualification Level 2 or above in Care or Health and Social Care. This should ensure staff have the skills to provide a good service, so people can be assured their needs will be met properly. The registered manager is experienced in social care and runs the home in a manner to ensure people live a lifestyle of their choice. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10 May 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
