Care Home: Kingfisher House Residential and Nursing Home

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Annual service review Name of Service: Kingfisher House Residential and Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Elliott Date of this annual service review: 1 2 0 5 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: St Fabians Close Newmarket Suffolk CB8 0EJ 01638669919 01638669929 kingfisher.house@fshc.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Four Seasons Homes (No 4) Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Name of registered manager (if applicable) Peter Walton Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 4 0 33 62 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has been registered for the home. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kingfisher House, Newmarket, is part of Four Seasons Health Care. The house is purpose built to provide nursing and residential care for a maximum of 62 older people. Kingfisher House has two floors with a shaft lift accessing the first floor. The home has a lounge on each floor, a smoking room and a laundry room situated on the ground floor. Both floors have separate dining rooms, which are available for service users to eat their meals. There are 58 single bedrooms and four shared rooms each Annual Service Review Page 2 of 5 having the advantage of an en suite toilet and wash basin, shared bathrooms are situated on each floor. A new unit (Spillers) was opened in September 2005 and provides an additional 29 places for people who have dementia. The layout is similar to Kingfisher House in that there are bedrooms and communal areas on both floors. There is a vertical passenger lift for use between the two floors. Admissions have been made to both floors now although the facility is not yet full. Meals are transported from the main kitchen. There is a separate staff team consisting of senior carers and care assistants. At the last key inspection we were advised that the fees ranged between £397.96 and £632.30 per week depending on whether a resident has residential needs or nursing needs and the level of dependency within that. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. it also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about anything that has happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The service sent us their AQAA when we asked for it. This provided us with good information about what the service does well and this was supported by a good range of evidence sources. The service also demonstrated through the AQAA that they had a good understanding of how to continue improving the service by providing details of specific plans for the next 12 months. There was though, no specific references to any changes that had been made in response to required actions identified at the last key inspection. The service have kept us informed of incidents at the home, and in most cases of the action taken. Where this was provided it demonstrated that the home had taken appropriate action. Where concerns or complaints were raised and referral to a third party was required, the home did this in good time. One such incident is still being considered at the time of this report. What are we going to do as a result of this annual service review? At the current time we do not feel it is necessary to review our inspection plan, and we will carry out a key inspection before 29th April 2010. However, we may inspect a service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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