Latest Inspection
This is the latest available inspection report for this service, carried out on 31st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kingsdowne Residential Home.
Annual service review
Name of Service: Kingsdowne Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 2 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Thomas McKervey Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 37 Dury Road Hadley Green Barnet Hertfordshire EN5 5PU 02084490675 02084408220 jan.higham@kingsdowne.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Kingsdowne Society Number of places (if applicable): Under 65 Over 65 0 18 The maximum number of service users who can be accommodated is: 18 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kingsdowne Residential Home is a registered care home for eighteen older people of either gender. The home is situated in the Hadley Green area of Barnet, within approximately a ten-minute walk to shops and other amenities in Barnet High Street. The accommodation comprises of sixteen single bedrooms and one double bedroom. The home has large dining and lounge areas and a conservatory. There are extensive grounds, with a car park at the front of the property. There are also very attractive
Annual Service Review Page 2 of 6 2 4 0 3 2 0 0 9 rear and side gardens, which are accessible via a ramp for people who use wheelchairs. There are adequate toilet and bathing facilities in the home. There is a large kitchen and laundry room, and the staff room and main office are also situated on the ground floor. A passenger lift makes the first floor accessible. The staff turnover is very low and several staff have worked at the home for a number of years. The manager, Ms Janette Maria Higham, has been in post for many years. The aim of the home is To meet residents? expectations and achieve the greatest quality of life that is possible, whilst encouraging residents to maintain their independence. The fees for the service are £539 per week. Following Inspecting for Better Lives, the provider must make information available about the service, including inspection reports, to service users and other stakeholders. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? At the last key inspection of the home, we found that these are the things that the home does well. The home consistently provides an excellent environment that is clean and homely, attractively decorated and well maintained. People who come to live in the home, first have their needs assessed to make sure that the home is suitable for them and they can bring their personal possessions with them. People who fund their care will have a contract that shows what services they are paying for. The staff make sure that if someone is unwell, they will be referred for treatment promptly and the home has good systems to ensure that medication is stored safely so that residents well being is protected. If anyone has any concerns about their care, these will be taken seriously and acted upon and residents are further safeguarded by staff being trained and aware of what constitutes abuse. There is a stable group of staff who have worked at the home for a long time. This ensures that the staff are familiar with the needs of the people who live in the home and provides a consistent approach, which reassures residents. The manager has been in post for a long time and involves the residents in the way she runs the home. There is a low level of complaints from residents and their representatives. At the time of this review there were twelve people living in the home, leaving six vacancies. When we visit the home, the people who live there always tell us that they are happy. They are particularly pleased with the quality of the environment, the food they get and the variety of activities they are able to do. These are typical comments that residents made to us about the staff; They are very good. Nothing is too much trouble. The staff are very attentive, you dont even need to ask sometimes. The home sent us their AQAA when we asked for it. This is a brief summary of their comments; We feel Kingsdowne offers a homely and happy environment, for service users and staff and that everything has been running smoothly in the last twelve months. These are the improvements they made this year; Having several rooms decorated, ariels fitted in each room, two residents now have Sky t.v. We have purchased a freeview box for the lounge, as well as a new freezer and a new boiler. Their intentions for the future are identified as; On going decorating and replacements as needed, and hopefully full occupancy. Annual Service Review Page 4 of 6 The AQAA states that they have not had any complaints and there have been no safeguarding incidents notified to the Commission. Having looked at the information in the AQAA, our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 14th of April 2011. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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