Care Home: Kingsway

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What the care home does well People using the service were provided with sufficient information that would enable them to make a informed choice before accepting a place. The service has a Statement of Purpose and Service Users Guide, which is under review to develop it in an alternative format and to ensure that the details are relevant. Each person choosing the service would be fully assessed prior to moving into the service so they can be assured their personal, physical, emotional, social and spiritual needs can be met. Arrangements were in place for the continued health care of the people, this was evidenced during the inspection when one person attended an arranged appointment for their health. Medication is stored satisfactorily in a locked metal cupboard within individuals bedrooms, this practice protects the people. Observation of people during the entire inspection was of individuals making choices, this includes the food they were prepared, using the summer house, helping in the garden, and their social life for the week. Accommodation is clean, well maintained, furnished in a homely style with comfortable quality furniture and fittings. We were told by the people that they had chosen the colour for their bedrooms. Staffing levels were sufficient to meet the needs of all the people at the service who are currently in need of limited personal support. We confirmed staff training from records and verbally by the staff. This ensures that they are able to meetand safeguard the people`s needs. The owner is also the registered manager, she is part of the hands on staff team and supports the people using the service and the staff on a daily basis. What has improved since the last inspection? The provider has addressed the recommendations of the fire officer following a spot check by the fire service. The service has continued to promote more choice while recognising the needs of the last person using the service. The provider has given the opportunity for one of the staff to take the National Vocational Qualification level 4 and Leadership and Management Qualification. Decoration of the service continues with each person choosing the colour for their bedrooms. The provider has purchased a summer house which is equipped with heating, television and comfortable seating. This enables people to have the option to relax in an alternative environment. What the care home could do better: The current fees for the service should be displayed in the new Statement of Purpose and Service Users Guide. The information in the new Statement of Purpose will provide the current address of the commission. An appropriate controlled medications cabinet must be available for the storage of any prescribed controlled medications used. An appropriate medical fridge must be provided to store medication to meet the storage guidelines. No medication should be stored in a domestic fridge. To ensure that all the required mandatory training is current and to invest in training relevant to the role of the carers. for example `The Mental Capacity Act and Deprivation of Liberties` Key inspection report Care homes for adults (18-65 years) Name: Address: Kingsway 69 Bilston Lane Willenhall West Midlands WV13 2LJ     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Wendy Grainger     Date: 1 8 0 8 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Adults (18-65 years) Page 2 of 27 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Adults (18-65 years) Page 3 of 27 Information about the care home Name of care home: Address: Kingsway 69 Bilston Lane Willenhall West Midlands WV13 2LJ 01902605388 01902605388 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Deborah Oluranti Fatile care home 4 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 learning disability Additional conditions: The maximum number of service users to be accommodated is 4. The Registered Person may provide the following category of service only: Care home only to servcie users of the following gender: either, whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD maximum number of places 4 of the following age range: from 18 years of age and above. Date of last inspection Brief description of the care home Kingsway is situated in Willenhall near a main road. Off road parking is available to the front of the house with a large secure garden to the rear. The house itself is an older style property, much like surrounding properties, and has been converted to its current use in a sympathetic manner. The house has been converted for use by four people, with all of the bedrooms having en-suite facilities. Two of the bedrooms are on the upper floor and two on the ground floor. Care Homes for Adults (18-65 years) Page 4 of 27 Over 65 0 4 Brief description of the care home The home is owned by Deborah Fatile and she currently manages the home on a day to day basis. The current fees at the time of the inspection varied from £866-£1,310 per week. The reader may wish to contact the provider for upto date information in respect of the fees Care Homes for Adults (18-65 years) Page 5 of 27 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Individual needs and choices Lifestyle Personal and healthcare support Concerns, complaints and protection Environment Staffing Conduct and management of the home peterchart Poor Adequate Good Excellent How we did our inspection: This unannounced key inspection was carried out on the 18th August 2009. By one inspector who used the National Minimum Standards for Younger Adults (18-65) as a basis for the report and inspection. The visit took place between the hours of 8am and 3:15pm when we were assisted by the people using the service, provider and staff. The inspection procedure concentrates on outcomes for people using the service and how people experience the care and support provided. Prior to the inspection taking place we looked at various documents including the last report and any notifications, these are a legal requirement to tell us about any incidents or accidents that have occurred. This information helps us to see how well the service has operated in the past. We sent to the service an Annual Quality Assurance Assessment (AQAA) and surveys Care Homes for Adults (18-65 years) Page 6 of 27 for the staff and people using the service to provide us with their comments about the service. The AQAA was returned to us in within the timescale, the document was hand written and some words were no easy to comprehend. This was discussed with the provider, who will complete future AQAAs on line. However the AQAA provided detailed information which was used as part of the report. The AQAA is a legal requirement, it enables the service to focus on the outcomes for the people using the service, improvements made since the last inspection. It also provides us with some numerical information about the service and the staff. During this key inspection various methods were used to gather information for the report to identify how the service meets the needs of the people who use the service. We spent time with all the people in the lounge/summer house to ascertain their lifestyles, choice and routines. We spoke to the staff on duty and had discussions with the provider, who is part of the working team. We spoke to all the people living at the service and to three relatives from one family. We were told by the people living at the service on numerous occasions during the inspection that I like living here, I came from another home, I go out, and I look after the plants. We looked at records relevant to the care of individuals, the environment, and food prepared. Of the three people living at the service we case tracked one person, this involves speaking to them, reading the care plan, risk assessment, daily records, social and health support needed to meet their needs. Care Homes for Adults (18-65 years) Page 7 of 27 What the care home does well: What has improved since the last inspection? The provider has addressed the recommendations of the fire officer following a spot check by the fire service. The service has continued to promote more choice while recognising the needs of the last person using the service. The provider has given the opportunity for one of the staff to take the National Vocational Qualification level 4 and Leadership and Management Qualification. Decoration of the service continues with each person choosing the colour for their bedrooms. The provider has purchased a summer house which is equipped with heating, television and comfortable seating. This enables people to have the option to relax in an alternative environment. Care Homes for Adults (18-65 years) Page 8 of 27 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Adults (18-65 years) Page 9 of 27 Details of our findings Contents Choice of home (standards 1 - 5) Individual needs and choices (standards 6-10) Lifestyle (standards 11 - 17) Personal and healthcare support (standards 18 - 21) Concerns, complaints and protection (standards 22 - 23) Environment (standards 24 - 30) Staffing (standards 31 - 36) Conduct and management of the home (standards 37 - 43) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Adults (18-65 years) Page 10 of 27 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. People can decide whether the care home can meet their support and accommodation needs. This is because they, and people close to them, can visit the home and get full, clear, accurate and up to date information. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between the person and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People who wish to move into the service receive all the information that they require and they are fully assessed so that they can be assured the service can meet their needs Evidence: The services completed AQAA told us that no person would be admitted to the service without a full assessment of their personal, emotional and health needs. We evidenced from the records that the support needed was reviewed on a monthly basis; this was with the person using the service and any other relevant person including family and social workers. It was identified that the current pre-admission process is satisfactory. The Statement of Purpose and Service Users Guide was made available to us. This enables any prospective person to know what service they could expect. We were told by the provider a new Statement of Purpose was under development, we discussed the requirement that current fees should be added to the documents. Care Homes for Adults (18-65 years) Page 11 of 27 Individual needs and choices These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff have appropriate information on which to base decisions. People are asked about, and are involved in, all aspects of life in the home. This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions. People are confident that the home handles information about them appropriately. This is because the home has clear policies and procedures that staff follow. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Individuals are very involved in decisions about their lives and take an active part in the daily operation of the service, planning their care plans and support required. Evidence: The services completed AQAA told us that assessed needs and activites are explored and recorded in the care plans for each individual. This offers choice to people using the service. We spoke to all the people at the service and observed their daily routine and interaction together and with staff and the owner. The day was relaxed, people using the service were not disturbed by the inspection and shared their opinions and life stories with us. It was obvious from records and from speaking to people and the staff that individuals choice was part of their daily lifestyle. I chose the colour for my bedroom, we were told this by all the people using the service. I am well looked after. I go out to the luncheon club if I want and to the club where I dance Changes to an individuals needs were recorded, for the care plan seen the area of risk Care Homes for Adults (18-65 years) Page 12 of 27 Evidence: assessments needs to be reviewed in respect of an emergency this was part of the discussion with the owner. This will ensure that the person is safeguarded at all times. records seen and as evidenced during the inspection people are seen when necessary by their general practitioner, optician, dentist and chiropodist. This practice ensure that the personal health of individuals was monitored. Care Homes for Adults (18-65 years) Page 13 of 27 Lifestyle These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They can take part in activities that are appropriate to their age and culture and are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and sexual relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected in their daily life. People have healthy, well-presented meals and snacks, at a time and place to suit them. People have opportunities to develop their social, emotional, communication and independent living skills. This is because the staff support their personal development. People choose and participate in suitable leisure activities. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service have every opportunity to experience a fulfilling lifestyle with support to meet their needs both socially and spiritually. Evidence: The services completed AQAA told us that it was part of the commitment to the people using the service that they are encouraged to develop their skills in house, explore experiences external to the service. Reviewing the well kept records and listening to people using the service debating about the next time they will attend the luncheon club or disco it was obvious that activities in place were based on the likes of the individual. We observed people willing assist in the garden, sweeping up and watering plants. We were told by people that they went out and at one venue had won a cup for disco dancing. People confirmed to us that they attended church if they want, they also told us that Care Homes for Adults (18-65 years) Page 14 of 27 Evidence: we dont have to go. One person during the day went to do personal shopping at the local supermarket. We went into the garden to the large summer house purchased for the people to enjoy the garden while watching the television, or music. We asked the people using it do they enjoy this facility I can come out here when I want, Its good to come and see the television here we get drinks brought out to us. The arrangements for the peoples social life enable them to experience a varied lifestyle. The atmosphere of the day was light, comfortable and based on individuals lifestyle know to the staff and owner. People using the service were provided with a freshly home cooked lunch based on their choice. We were told by two people what they planned to have for tea. People using the service are encouraged to experience shopping and preparation of food, this gives them a fuller insight and control of their lifestyle and choice. Care Homes for Adults (18-65 years) Page 15 of 27 Personal and healthcare support These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff follow. If people take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it in a safe way. If people are approaching the end of their life, the care home will respect their choices and help them to feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The service meets the health and personal care needs of all the people using the service. Evidence: The services completed AQAA told us that health and medical needs were assessed and documented to show that people are supported to access other professional agencies. Arrangements and detailed records were in place for the continued care including the personal support of all the people. We evidenced appointments being kept during the day of the inspection. We were told by one person that a chiropody appointment was planned for the following day. Records evidenced showed that medical appointments were being met. The storage and recording of medication were current and involved assisting people to administer their medication stored in their bedrooms within a locked cupboard. Some staff including the provider/manager had received accredited medication training. We saw evidence of other staff being booked on accredited medication training. Training will ensure the safety of the people prescribed medication. We discussed with the provider the need to provide a controlled drugs cupboard and left instruction for the Care Homes for Adults (18-65 years) Page 16 of 27 Evidence: required fittings. There was also a need to provide a small medical fridge to meet the requirements. Care Homes for Adults (18-65 years) Page 17 of 27 Concerns, complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them, know how to complain. Their concern is looked into and action taken to put things right. The care home safeguards people from abuse, neglect and self-harm and takes action to follow up any allegations. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People can be assured they will be listened to and safeguarded by the services procedures. Evidence: The services completed AQAA told us that the service has a clear complaints procedure accessed by people using the service and other people entering the service. The procedure was available in an alternative format. We were informed that the procedure was being reviewed and updated. We were confident from the comments made to us on the day and contained in the completed surveys that people using the service and staff were aware how to raise a concern. I would tell Debbie provider These surveys provide us with a feed back of the service provided. We checked the system used for the safekeeping of finances for two people the system was robust with accurate records. Staff confirmed to us that they had received training for the Protection of Vulnerable Adults, including the services whistle blowing procedure. This training was also confirmed in the staff files we looked at. Care Homes for Adults (18-65 years) Page 18 of 27 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, comfortable, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. People have enough privacy when using toilets and bathrooms. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The design of the service enables people to live in a warm, safe and comfortable environment, which is well maintained. Evidence: The services completed AQAA told us that the service was clean warm, well maintained and accommodated four people. The service is registered to provide care to four adults, each bedroom had an en-suite facility promoting their privacy and respecting their dignity. The people using the service had been involved in the colour of their bedroms, this choice was confirmed to us by the people using the service and in one of the completed surveys. We looked around the premises with two of the people using the service who took us to their personal bedrooms. Each room was personalised to suit individuals tastes. Fixtures and fittings were of a good quality and well maitained. The service was comfortable, clean and tidy, the people supported by the staff ensured that individuals bedrooms were clean and tidy. Within the well planned gardens is a summer house fitted with a telvision, heating, radio and comfortable seating. This give the people an option to enjoy other facilities without encroaching on each others taste. The provider had also purchased a greenhouse for one person to develop his interests. Care Homes for Adults (18-65 years) Page 19 of 27 Evidence: Located in on a busy main road near to local ammenities in the town of Willenhall, and accessible to the city of Wolverhampton. Locally there is a large supermarket, pub, a cinema complex with bowling is a short distance away by car. Care Homes for Adults (18-65 years) Page 20 of 27 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent, qualified staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable. People’s needs are met and they are supported because staff get the right training, supervision and support they need from their managers. People are supported by an effective staff team who understand and do what is expected of them. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are sufficient, competent staff on duty to meet the needs of the people living at the service. People can be assured they are safe and supported by an experienced staff team and owner. Evidence: The completed AQAA told us that there is a stable staff team. People using the service were seen to be well cared for by the established team of staff and owner. From the rotas for staff on duty we noted that there were sufficient staff to meet the needs of people at Kingsway. The service does not use agency staff at any time. This ensures that people at the service know who will be providing their support and care. We spoke to visitors who praised the support provided by the staff We are always made welcome and offered a drink Staff are good they have help my relative a lot in his skills. Records seen regarding recruitment and selection of staff identified to us that the provider had a robust recruitment process. Pre employment checks such as references, Criminal Record Bureau (CRB) Protection of Vulnerable Adult (POVA) application form and identification. This ensures that people are protected from risk and abuse. Training was discussed with the provider and staff on duty, one confirmed that the Care Homes for Adults (18-65 years) Page 21 of 27 Evidence: National Vocational Qualification level 4 and the Learning Management Qualification was on going with a view to take up a management role in the future. Records seen identified that the majority of the staff have undertaken mandatory training, other training including first aid was to be arranged. Care Homes for Adults (18-65 years) Page 22 of 27 Conduct and management of the home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is run and managed appropriately. People’s opinions are central to how the home develops and reviews their practice, as the home has appropriate ways of making sure they continue to get things right. The environment is safe for people and staff because health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately, with an open approach that makes them feel valued and respected. They are safeguarded because the home follows clear financial and accounting procedures, keeps records appropriately and makes sure staff understand the way things should be done. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service are supported and safeguarded by competent management systems and the staff team Evidence: The completed AQAA told us that the service operates on openness and respect for each other. We observed during the inspection people having the opportunity to express their comments about the service and decide their daily routine, food, opportunity to help in daily housekeeping routines and help in the garden. We were told on a number of occasions during the day by the people I like living here, I am taken out to church and to the shops when I want, I go bowling and to the cinema. The service has a registered manager/provider who is very much hands on with the support of the people and her staff. She is a registered nurse/midwife, who has completed her Registered Managers Award and National Vocational Qualification NVQ level 4 in care. She undertakes training to ensure her skills and knowledge are kept up to date. This enables her to continue to provide an oversight into the caring profession for any new staff, while supporting the people using the service. Various methods are used to obtain the views of the people using the service, for the Care Homes for Adults (18-65 years) Page 23 of 27 Evidence: majority they are verbal ones, which was experienced during the inspection. We received a completed survey from each of the people telling us about the support they receive and the things they like. Each survey was positive and complimentary. It was obvious that the people are encouraged to develop their lifestyles and speak to staff and the manager. This helps to ensure the service provided meets their needs and expectations. Various audits take place to ensure that systems and practices are followed and that fixtures and fittings are well maintained. Records regarding checks on fire equipment and the testing of the system were satisfactory. The provider had responded to the fire officers letter following a spot check. Staff undertake regular fire training, this practice ensures that the people are protected in the event of an emergency. The people using the service do not at this time require hoists, or a lift as each person living the service is fully mobile and does not require this type of support. Records provided identified that equipment electrical and GAS was serviced to comply with requirements. Care Homes for Adults (18-65 years) Page 24 of 27 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 25 of 27 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 2 2 20 The Statement of Purpose shall contain the fees charged, what they cover andthe costs of any extras. Controlled medications must be stored in an appropraite controlled medications cabinet. No prescribed medication should be stored in a domestic fridge. This is to ensure the safe storage of medication in line with relevant legislation To provide people using the service and other interested parties with the current address of the commission. To explore the training needs of individuals to ensure they are upto date with the current legislation. 3 4 22 35 Care Homes for Adults (18-65 years) Page 26 of 27 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 27 of 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!