Care Home: Kingswood House

Annual service review Name of Service: Kingswood House The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Calveley Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 21 - 23 Chapel Park Road St Leonards On Sea East Sussex TN37 6HR 01424-716303 01424423737 Kingswoodhouse@googlemail.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Deirdre Hogan,Mr Abraham Hogan Number of places (if applicable): Under 65 Over 65 23 0 The maximum number of service users to be accommodated is 23 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kingswood House is a 23 bedded home in St Leonards-on-Sea, situated approximately a quarter of a mile from both the railway station and the seafront. The Home is able to admit people aged 30 years or above and it specialises in supporting those with enduring mental health problems who require 24 hour nursing care. A range of shops is within easy walking distance and there is a nearby drop-in support centre for people with mental health issues. Kingswood House caters for diverse needs and promotes a lifestyle that supports residents to integrate into the community. Many are referred by Annual Service Review Page 2 of 7 No 2 1 1 0 2 0 0 8 forensic social workers. The Registered Manager who is also a part owner, is on shift during the day and qualified nurses take charge in her absence. The Home has steps up to the front entrance but also a sloped pathway and level access throughout the building, enabling wheelchair access. There is a passenger lift to all floors. The Home has 7 shared and 8 single rooms, all of which meet the space requirements laid down in the National Minimum Standard. Two lounges and a dining room provide communal space inside and at the back of the Home there is a patio area and large raised garden that can be accessed from both the dining room and small lounge. The current e-mail address is Hogan@AOL.com. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. Telephone contact was made with the home on the day of the Annual Service Review so as to clarify any changes to the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was received and contains adequate information that is supported by a range of evidence. The AQAA lets us know about changes they have made and where they still need to make improvements. It shows clearly how they are going to do this. The data section of the AQAA is accurately and fully completed. The home have clear written information, which is provided to all prospective people who may use the service. The home also invite prospective residents to visit for the day on a regular basis before moving in. This ensures a smooth transition. The homes CSCI reports, the Service User Guide and Statement of Purpose are available on request. Admissions are not made to the home until a full needs assessment has been undertaken and the home have confirmed in writing that they can meet the identified needs. For people who are self-funding and without a care management assessment, an experienced member of staff always undertakes an assessment. Trial visits are available. The home ensure that all the people who use the service have a plan of care for all aspects of daily living and long term outcomes based on the care management assessment and the homes own assessment of needs. The plans of care are reviewed monthly and updated as necessary. The home review each care plan monthly and more frequently if it is required due to changes in general condition of the people who use the service or if the staff have Annual Service Review Page 4 of 7 identified any risk. The management of risk is positive in addressing safety issues while aiming for improved outcomes for the people who use the service. Where there are limitations the decisions have been made with the agreement of the person or their representative and are accurately recorded. The service respects the human rights of people using the service with fairness, equality dignity, respect and autonomy underpinning the care and support being provided. The home organise activities for the people who live there. The home invite the family to take part on birthdays and other festive celebrations. The home have identified that they would benefit from expanding activities. The home keeps a full record of complaints and this includes details of the investigation and any actions taken. Unless there are exceptional circumstances the service always responds within the agreed timescale. The AQAA states that there has been no complaints made in the past year and there have been no safeguarding alerts raised. All staff receive training to protect the people who use the service and a thorough recruitment process also promotes the safety of the people who use the service. Staff members are trained in health care matters and mental health illnesses. The home will arrange training on health care topics that relate to the health care needs of the people who live in the home. Staffing levels are reviewed regularly against the needs of the people who use the service. The home has a good record of compliance with the receipt, administration, safekeeping and disposal of controlled drugs. The staff adhere to the NMC standards of Administration of Medication and have lockable facilities if there are individuals who wish to and are able to self-administer their medication. The home provides a physical environment that is appropriate to the specific needs of the people who live there. The well-maintained environment provides specialist aids and equipment to meet their needs. There is a continual programme of redecoration in place. Induction training is in line with the Skills for Care requirements. The manager has a clear understanding of the key principles and focus of the service based on clear values and priorities. There is a strong ethos of being open and transparent in all areas of running of the home. The manager is aware of current developments both nationally and by CQC and plans the service accordingly. The previous report was positive and the requirements made at that time have been implemented. The home continues to let us know about things that have happened since our last key inspection through notifications to us and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? There will be no change to the inspection plan and will do a key inspection by 20/10/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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