Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kirby Close (10).
Annual service review
Name of Service: Kirby Close (10) The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilary Stewart Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Kirby Close (10) South Shields Tyne And Wear NE34 9QF 01914545527 F/P01914545527 Telephone number: Fax number: Email address: Provider web address:
None United Response Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 2 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kirby Close provides ordinary housing for two people who have a learning disability. The service cannot provide nursing care. There is a lounge, kitchen, three bedrooms, one of which is a bedroom and office combined and a bathroom,toilet on the first floor. There is a garden at the back.The home is situated in South Shields close to shops, public houses and places of worship. There are bus stops nearby.The home has its own transport. A Statement of Purpose and service user guide are available at the home.These guides describe the services and facilities provided by the home and how staff are trained to meet the care and support needs of people living in the home. CSCI inspection reports are also available at the home detailing the quality of care provided. Fees payable for living at the home at the time of inspection in December 2008 were £1648.25. 1 5 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at the information we have about how the service has managed any complaints, if they have had any. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Information from the manager indicates that the home is managed in a way that shows that the views of the people who use the service are listened to and taken seriously. The manager told us that they listen to the people and they have made changes in the service as a result of this. One example of this is that they have improved the photograph timetables people use each day and another is that they have involved people as much as possible in choosing the decoration of their home. The manager said that each person has a care plan which is person centred. They are reviewed regularly by the key workers to make sure they provide the staff with up to date accurate information so they know how to provide the people at the home with good care. The people who use the service are encouraged to make their own decisions about what to wear, what they want for their meals and what they would like to buy when out shopping. They are supported to have different experiences and try new activities within a risk management framework. They are provided with a variety of leisure persuits and go on holidays to Scotland and the Lake District. The home has a complaints procedure in place and would respond to any complaints made quickly. This means that any problems are resolved and people are satisfied with the outcome. The manager said that there has been one complaint made about the service since the last key inspection and this has been resolved. There have not been any safeguarding issues. All staff are vetted before they can start to work at the home. Annual Service Review Page 3 of 5 Staff are given training in how to keep the people safe and half have vocational qualifications. The manager said that fire checks, health and safety audits and risk assessments are carried out regularly. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Since we did our last inspection we have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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