Latest Inspection
This is the latest available inspection report for this service, carried out on 14th October 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Langdon House.
Annual service review
Name of Service: Langdon House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janie Buchanan Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 20 Union Lane Cambridge CB4 1QE 01223578601 01223578629 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Elizabeth Kent Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Cambridge Housing Society Ltd Number of places (if applicable): Under 65 Over 65 52 0 0 52 The maximum number of service users who can be accommodated is 52 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Langdon House is a purpose built home owned and run by Cambridge Housing Society. It provides accommodation and personal care for 52 older people. This includes a specialist unit for the care of 11 people with one of the dementias. The home is in
Annual Service Review Page 2 of 5 New registered manager. walking distance of local amenities and is a short drive away from Cambridge City Centre. All bedrooms are spacious and have ensuite facilities. The residents have a choice of bright airy communal rooms and also access to a newly landscaped garden. Accommodation is on two floors with the upper floor being accessed by a passenger lift. Charges vary between £453 and £557 per week. A copy of the latest CSCI report is available in the entrance hall to the home. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? For this review we looked at all the information that we had received, or asked for, since the last annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by the home (the AQAA is a self assessment that focuses on how well outcomes are being met for people using the service, it also gave us some numerical information about the home); surveys returned to us by residents, their advocates and staff working at the home; the previous key inspection, notifcations we had received and any relevant information from other organisations. What has this told us about the service? The home sent us their AQAA when we asked for it. We looked at the information it contained and our judgment is that the home continues to provide a good service. There have been many improvements in the last 12 months: a new manager has registered with us, a resident led welcoming committee has been set up for new residents arriving into the home; two purpose built cupboards have been installed to improve safe storage of medications and new furniture and soft furnishing have been provided for both downstairs lounges. Resident swho completed our survey told us they received enough information about the home before moving in; that staff treated them well and that the home was fresh and clean. Comments we received included: the care is very good, the food is very good and I think it provides the homely features I had in my own home. Adapts to all different people and overall is very relaxed and building is good, staff are friendly and helpful. Church service is doing very well. Eleven relatives returned surveys to us. Their comments were very positive: I am impressed with how the home is run and the atmosphere is friendly and comforting. It is also good that entertainment is arranged and outings another told us: i am delighted that they are kind and understanding of my fathers eccentricities! His key worker is excellent and approachable and its a place you can visit without your heart sinking. However some relatives felt the use of agency staff was too high: one commented: agency staff give adequate care, but do not know residents as well as permanent staff. Another felt that there should be more activities specifically for visually impaired residents. Staff who completed our survey told us they receive training relevant to their role and meet with their managers regularly to discuss how they are working. One stated the management really do care about residents and staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15/10/2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
