Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lansdowne Road, 1.
Annual service review
Name of Service: Lansdowne Road, 1 The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lansdowne Road, 1 Bedford Bedfordshire MK40 2BY 01234357339 F/T01234357339 gemma.halfpenny@lansdownecare.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Lansdowne Care Services Number of places (if applicable): Under 65 Over 65 14 14 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Lansdowne Road is a large three-storey house in a residential area of Bedford. It offers care and support for up to fourteen adults with a learning disability. The registered provider is Lansdowne Care Services. The home is within walking distance of Bedford town centre, which has a wide range of amenities such as shops, pubs, restaurants, places of worship, parks and clubs. Local buses are available close by to get to other leisure facilities such as swimming pools, leisure centres and the bowling alley. The train station is easily accessible. Accommodation is provided on three floors. There are thirteen single bedrooms in the main house, as well as shared spaces such as lounge, dining room, quiet room, games room, kitchen, bathrooms and a laundry room. There is also a self-contained one bedroom flat at the rear of the home. Annual Service Review Page 2 of 6 A copy of the service users guide and inspection report is available at the home for anyone to read. The fee charged ranges from £429:50 to £954:30 per resident, per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and staff working at the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. This could be from health and social care professionals, representatives and other stakeholders. What has this told us about the service? The manager returned the AQAA to us on 9 November 2009, when we asked for it. It is clear, comprehensive and provides us the information we asked for. Responding to What our service does well?, the registered Manager tells us, Our service provides a happy, welcoming, clean and odour free home for the current 13 residents. The residents know that they can come to staff members, or management with any concerns or issues that need resolving. Residents are encouraged to be as independent as possible in all areas of their lives. However, a variety of individual support is provided as required. Some residents can independently access the local community, wider community and others may need staff support to do this. Residents have regular discussions with staff, each other and the manager to inform the team of their desires, goals, needs, likes and dislikes. Responding to how the agency has improved in the last 12 months, the AQAA tells us, Ensuring that the residents are listened to and their needs are met; promoting the independence and rights of the residents to enable them to achieve their goals however, small; redecorated the landings and replastered the sloping ceilings. Our judgment based on the information in the AQAA is that the home is still providing a good service and they know what further improvements they need to make. Surveys to seek the views of residents and staff with respect to the quality of services offered at 1 Lansdowne Road have been sent out. To date, surveys have been received from seven staff members but none from residents; the Manager reported that these had been received and passed on to residents to complete. Any issues arising would be Annual Service Review Page 4 of 6 dealt with as appropriate. Comments from members of staff have been mainly positive; these include We create an environment that feels like home and not an institution, Provide very good quality care to the residents, We have improved the quality of life for our residents and Lansdowne home caters exceptionally well for the individual needs of its client group. However, some staff have made the following suggestions: More experienced staff, Training for new staff, and Need for a pool of bank staff to cover when necessary. We have made telephone contact with the Manager on 26 February 2010 and she informed us of the following: There are no complaints outstanding; the Commission has not received any complaints since the previous inspection on 21 January 2009. There are no safeguarding matters outstanding. All staff have completed their mandatory training. Three new care staff members have joined the team in November/December 2009, which means that the home now has a full compliment of staff. The last inspection report dated 21 January 2009 tells us, The care planning process and review system are effective and ensure that residents identified needs are met. Staff appropriately support residents in making decisions regarding matters that affect their lives, thus promoting their dignity and independence. Staff members are committed and they have a good understanding of residents needs, including equality and diversity issues. We saw that staff were courteous, sensitive and helpful towards the residents. They work well with the Commission and the service continues to provide good outcomes for the people using its service. What are we going to do as a result of this annual service review? We can inspect this service at any time, if we have concerns about the care or welfare of any residents or operation of the home. There is currently no evidence to suggest that an inspection is required in the near future. Our plan is to do an annual service review by 21 January 2011 followed by a key inspection by January 2012, unless information is received to trigger an earlier inspection. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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