Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lavenders (The).
Annual service review
Name of Service: Lavenders (The) The quality rating for this care home is: The rating was made on: two star good service 1 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Teferi Degeneh Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 145a and b Friern Park Finchley London N12 9LR 02084459978 02084459974 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) CareTech Community Services (No.2) Ltd Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 8 The Registered Person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Physical Disability - Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service does not have a registered manager. 1 9 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 8 8 0 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Lavenders is a care home for eight adults who have learning and physical disabilities. There is an adjacent building which accommodates one person in self
Annual Service Review Page 2 of 6 contained accommodation. This had been initially intended for two people. The home is owned and managed by CareTech Community Services Ltd. The home which is located in a quiet residential street in North Finchley, is set back from the main road, and is within walking distance of shops and other amenities. The residents who live in the bungalow are also assisted by staff in the main building. The stated aim of the home is to work in partnership with the service users, their carers, purchasers and any other relevant agencies providing an individual support plan for each user of the service, with users being encouraged to attain their full potential determined by individual need. The current fees charged for living at The Lavenders ranges from £875.49 to £1762.45 per week. Inspection reports produced by the Care Quality Commission (CQC) are available upon request from the registered manager/provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This annual service review included a review of information that the Commission has received about the service since the last inspection in January 2008. We looked at all the information that we have received, or asked for, since the last Inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us information about the actions being taken or planned to improve the service for the people. We looked at the information we have about how the service manages any complaints and what the service has told us about things that have happened since the previous inspection including formal notifications as required under regulation 37 of the Care Homes Regulations 2001. We have spoken to the manager and staff to check if the home continues to run well and if the needs of the people who use the service are being met. The findings of the last inspection, and relevant information from other organisations were also considered as part of this review. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information that we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. Even though at our last inspection we judged the homes pre-admission assessment system as good and we have satisfactory description of the process of pre-admission assessment in the AQAA, we are concerned that some people whose needs are not fully met are placed at the home. However, we are reassured by the home that they will review the assessment of the people and ensure that the people will be accommodated at a place where their needs can be met. We expect the home to ensure that future pre-admission assessments are completed by qualified staff and with the involvement of the people who use the service and their representatives. We are satisfied to read in the AQAA that the home regularly reviews care plans and ensures that the needs of each person are met. The AQAA states: A 6 monthly review is held with each service user, their family and other professionals involved in the care of the service user. This helps us to assist the service user to get the most out of their lives. We encourage this good practice to continue so that the needs of the people are met. We have been informed that the registered manager had left and the home has a temporary manager. We are confident that with the availability of the area manager the home will continue to be managed well. The area manager works well with by keeping us and other relevant organizations informed of incidents and concerns. From our telephone conversations with the staff and the manager we believe that the people who use the service are well looked after. The regular visits carried out to the home by the organisations quality team and the area manager (explained in the Annual Service Review Page 4 of 6 AQAA) are reassuring. We are also reassured that the home continues to let us know, where necessary, about things that have happened since our last inspection and that they manage issues well. The home works well with us and has shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do an annual service review by 31st December 2010. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
