Latest Inspection
This is the latest available inspection report for this service, carried out on 18th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Laverneo.
Annual service review
Name of Service: Laverneo The quality rating for this care home is: The rating was made on: three star excellent service 0 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elsie Allnutt Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Pennywell Road Nookside Sunderland SR4 9HZ 01915286908 01915826908 Elaine.Douglass@scope.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability SCOPE Number of places (if applicable): Under 65 Over 65 4 3 1 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: We have updated and amended records Following the restructure the senior team have settled into new roles and provide a more cohesive management structure within the service We maintain an effective monitoring systems in place Improved the statement of purpose to make it more user friendly and inserted staff photos. Business Continuity plan updated after incidents i.e. loss of electricity to service Looking at were our policies meet new regulations 0 6 0 3 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Laverneo is a purpose built detached bungalow in the Pennywell area of Sunderland. It is situated in a residential area, close to bus routes and other local amenities. The
Annual Service Review Page 2 of 6 home is registered to provide four people with learning disabilities, including three who may have physical disabilities and one who may be over 65years old. The staff provide personal care for currently three service users who have a learning disability and all who have some degree of physical disability. The home comprises of a lounge, kitchen/dining room, four single bedrooms, two toilets, a bathroom and a shower room. An office/sleep in room is provided for staff who share communal areas within the service users. Externally there is an easily accessible garden, parking facilities are available and there is a separate garage. The home has its own transport. The service has developed a Service User Guide that informs prospective service users about the service, the aims and how these are met. A copy of the recent inspection report is available in the home for anyone to read. . Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home continues to provide an excellent service and that they know what further improvements they need to make. The people who live and work at this home tell us that they continue to get on well together and that they are supported to develop and maintain good relationships through open and honest communication. Service users and staff have practiced an effective way of discussing issues that are important to them and relate to the running of the home, by sitting around the dining table, listening to each other and respecting everyones right to have an opinion. As a result service users have been encouraged and supported to take an active part in the running of the home, while at the same time they have had the opportunity to develop their communication skills, confidence and assertiveness. This method of involving service users in effective debate has been practised since the service opened in 1993 and such subjects discussed include holidays, outings, changing decor, furniture and staffing arrangements. Recently service users have been involved in the recruitment of three new staff. This service has had a very stable staff team since it opened and furthermore there has been a very low staff turnover. Recent staff vacancies have only occurred due to staff retiring or gaining promotion. They tell us that great care was taken to introduce and support service users to get to know the new staff, in a way that has proved to be successful and effective. The staff team has a flexible approach to their work and aims to meet service users needs and aspirations. Service users are regularly introduced to new activities and ideas and all attend classes and activities in the local community. Annual Service Review Page 4 of 6 An effective training programme continues to equip staff with the skills and knowledge needed to work effectively with service users. All but one new member of staff have achieved NVQ 2 and 60 have achieved NVQ 3. Over the past 12 months a new service user has been welcomed into the home and staff have supported the person and the other service users to develop effective relationships. The home tells us that the move has been very successful as a result of everyones hard work and the new person now feels welcome and at home. Great effort has been made to maintain the quality of the homes records. Care plans continue to be monitored and updated, financial risk assessments have been reviewed and revised and one person who previously had no independence over their finances has been supported to open a bank account. Improvements to the environment over the past 12 months ensure that service users continue to live in a safe, comfortable environment. Such improvements include: an extension of one of the toilets to convert it into a shower room, which all service users find good to use; two bedrooms have been decorated and one refurbished; new carpets have been fitted; the passage and hallway have been decorated and two new profiling beds have been purchased. The home feels that following the restructure of the senior staff team, a more cohesive management structure within the service has been provided. Effective monitoring systems have been maintained and improvements have been made to the Statement of Purpose to make it more service user friendly by using photographs. Currently the service is looking at how their policies meet the new Regulations. The home continues to be managed well and to be run in the best interests of the service users who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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