Latest Inspection
This is the latest available inspection report for this service, carried out on 8th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Levanto Care Home.
Annual service review
Name of Service: Levanto Care Home The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Levanto 7-9 The Riviera Paignton Devon TQ4 5EX 01803554728 01803559039 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia physical disability sensory impairment Mr Anthony Robert Cousins,Mrs Marion Hazel Cousins Number of places (if applicable): Under 65 Over 65 0 0 0 20 20 20 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Levanto is a care home that provides 24-hour care for up to 20 persons. The home is registered to provide places for persons in the categories of dementia, physical disability and sensory impairment. The home has fourteen single rooms and three doubles; six of the single rooms and two of the double rooms are equipped with en-suite facilities. There are two communal lounges available; meals are taken in a separate dining room. A stair lift is provided for people who live in the home who have mobility problems and toilet and bathroom aids are available if required. The home has a large garden at the front and side of the building. This includes an area of lawn with seating provided for people who live in the
Annual Service Review Page 2 of 7 None 1 3 1 1 2 0 0 7 home. At the side of the home is a large car park, which has the capacity to take several vehicles. The home is a short level walk to the shopping centre of Paignton and the facilities of the town. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? To complete this Annual service review we asked the home to complete an Annual Quality Assurance Assessment (AQAA), which is a self assessment form giving us information about how the home is run. We sent questionnaires to the people living at the home to gather information about what it is like to live at Levanto. Five were returned to us. Some people had needed help from staff to complete the questionnaires. We sent questionnaires to the staff who work at the home. Five were returned to us. We looked at all the information about the home we have received since the last inspection, and the last Annual service review. This would include information about any event the home has told us about - called Notifications which are a legal requirement - and the way in which the home has managed any complaints or concerns. We looked at information other people may have given us about the home. What has this told us about the service? The home sent us their Annual Quality Assurance document which gave us information about how the home is being run. We have decided that the home are continuing to give good quality outcomes for people who live there. The home told us that since their last Annual service review they have changed the timings of entertainments to mornings which has increased peoples participation; care plan covers now have photographs and emergency information to make it immediately accessible; improved their medication systems and instituted weekly reviews; held regular cream teas on the homes veranda; and raised awareness of their complaints policy and procedure. They also told us that they plan in the next 12 months to hold more themed entertainments and international meals; continue to improve their documentation; and continue with upgrading and refurbishment of the property. The home told us that just under half the people living at the home have some problems with memory loss, and that there are nearly equal numbers of men and women living there. They said they had received three complaints in the last 12 months, all of which were resolved within 28 days and none were upheld. Six members of staff have left the staff group out of a total compliment of 13, however many staff told us they had worked at the home for some time. People living at the home told us that they had received enough information about Levanto before they moved in and that they received the care they needed. They told Annual Service Review Page 4 of 7 us that the home makes me feel happy and settled, and always providing a level of care for me giving me day to day care and a safe environment to live in I am very happy living at Levanto, the staff are helpful and always pleasant. A very nice home We have very nice food. The staff are very kind and caring. They will sit and talk to you I dont feel alone anymore as I have made friends.It is nice to have friendly people around me We have good food as I like my food. Look after me very well, sort my medication for me. I like living at levanto, staff are kind to me, I get help when I need it and they cheer me up when I get sad. One person felt they would like to be taken out for more walks. Five staff returned questionnaires to us. They told us that they received up to date information about the people they were caring for and enough training to help them do their job. They said The home has a chef and the food is very good. The bedrooms are homely and clean. It has a nice family atmosphere and we all try our best to make it a nice home. Care given to the residents is very good. the meals which are provided for the residents are of a high standard. Residents needs are met I find that the home is very well run and all staff and management are all supportive of each other. All service users receive a very high level of care. The care and friendliness of the staff to the service users is the best that I have seen. Communication is also at a high level. I like that we are all offered to do our NVQs and courses which relate to the work. If you have a problem then the owners (Marion and Tony) are very approachable and helpful. I also enjoy the home cooking and the cleanliness of the home Employs nice and caring people who work well as a team. The home continues to inform us of events at the home, and has shown us they work well with us. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We have not altered our opinion of the home and will do a Key Inspection by 10th October 2010. However we can inspect the home at any time if we have concerns over the people there. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
