Care Home: Lilac Lodge And Lavender Cottage

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What the care home does well All the residents who replied to our survey told us that they were well cared for, and always received the care and support they needed. Comments included: "Good care, good company, nice living area." "I am comfortable and very happy here." "They give me full attention - faultless." All the residents told us that the home always arranged activities for them to take part in. There were notices in the home about future activities, and photos of those who came to the home to lead some of the activities, such as music and dance, and pat dogs. Local schools also entertained residents. The AQAA told us that visitors of all ages were welcome at any time. There were some facilities to amuse children. The manager also told us that visitors were welcome to stay for meals. The manager told us that the home had a good relationship with local NHS professionals who were ready to support the home with advice and visits. The training of staff had improved with the development by the provider of e-learning programmes which staff could work through at home or at work. What the care home could do better: No requirements have been made as a result of this inspection. The manager told us that they wanted to improve the recording of residents` socialactivities. Staff were active in taking residents out to the garden, or supporting them in walking, or sitting and talking to them, and these activities should be recorded to give a fuller picture of the person. The manager hoped to improve the large garden at Lavender Cottage by making it fully wheelchair accessible, and re-designing it for the benefit of residents of both properties. Random inspection report Care homes for older people Name: Address: Lilac Lodge And Lavender Cottage 11 And 44 Gorleston Road Lowestoft Suffolk NR32 3AA two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: John Goodship Date: 2 5 0 5 2 0 1 0 Information about the care home Name of care home: Address: Lilac Lodge And Lavender Cottage 11 And 44 Gorleston Road Lowestoft Suffolk NR32 3AA 01502581920 01502581922 cheryl@kingsleycarehomes.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Cheryl Abel Type of registration: Number of places registered: Conditions of registration: Category(ies) : Country Retirement and Nursing Homes Limited care home 34 Number of places (if applicable): Under 65 Over 65 0 34 dementia old age, not falling within any other category Conditions of registration: 34 0 The maximum number of service users who can be accommodated is: 34 The registered person may provide the following categories of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Accommodation at Lilac Lodge comprises of a detached property that has been considerably enlarged and adapted to provide bedroom accommodation for residents both on the ground and first floors. Upper floors of the building are accessed by a stairway and shaft lift. A single storey building on the opposite side of the road, called Lavender Cottage is a residential unit for older people with dementia care needs. An additional day care service for four older people with special needs is also available on this site. Both properties are situated on a busy main road in Oulton Broad, however the buildings are set well back from the roadway and the front door to Lavender Cottage remains locked, although access to outside areas can be gained via the back door. Lavender Cottage has a large enclosed rear garden with secure boundaries. Shops and local facilities are a short distance away. At the time of the last inspection the homes fees ranged from £341 to £550. Hairdressing, chiropody, and personal toiletries are not included in this fee. Care Homes for Older People Page 3 of 8 What we found: We visited Lilac Lodge and Lavender Cottage to do a random inspection. The home is rated as providing good outcomes for its residents. We sent out survey questionnaires to residents beforehand and received nine back. In addition, the manager was required to complete an Annual Quality Assurance Assessment (AQAA) which asks the manager what the home does well, what improvements have taken place in the last twelve months, and what the home is planning to do to improve the service. From the information in the AQAA, we identified falls prevention as a key area which the home had worked on to improve the care and safety of residents at risk. We saw the monthly accident analysis required by the provider, which listed those residents suffering falls. The residents with the most falls changed each month as the home took action to prevent such incidents. The manager and the deputy had recently attended a falls prevention course run by the NHS. Indeed one of the advisers was due to visit the home shortly to assess a resident which the home had referred. We followed the care plan of a resident who had been subject to a number of falls and noted the risk assessments and regular reviews in there. The format of the care plans was devised by the provider. It took staff through a logical path from pre-admission assessment, to care planning, to risk assessments and reviews. What the care home does well: What they could do better: No requirements have been made as a result of this inspection. The manager told us that they wanted to improve the recording of residents social Care Homes for Older People Page 4 of 8 activities. Staff were active in taking residents out to the garden, or supporting them in walking, or sitting and talking to them, and these activities should be recorded to give a fuller picture of the person. The manager hoped to improve the large garden at Lavender Cottage by making it fully wheelchair accessible, and re-designing it for the benefit of residents of both properties. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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