Care Home: Linden Cottage

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Annual service review Name of Service: Linden Cottage The quality rating for this care home is: The rating was made on: two star good service 1 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alexis Reilly Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Linden Chase Uckfield East Sussex TN22 1EE 01825763872 01825763787 lindencottage@efitzroy.org.uk www.efitzroy.org.uk Elizabeth FitzRoy Support Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Lorraine Margaret Thackray Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Linden Cottage provides care and accommodation for six people with a learning disability; up to four of them may also have a physical disability. The house is a detached property set in a quiet residential area of Uckfield. The High Street, with its shops and access to bus and rail routes, are a short level walk away. The building is a converted bungalow; ground floor accommodation is adapted to accommodate people Annual Service Review Page 2 of 6 1 0 1 0 2 0 0 8 who have a physical disability and require the use of a wheelchair. First floor accommodation is allocated to those service users who can manage stairs. There is a large rear garden with a patio and lawn area, most of which can be accessed by wheelchair users. The fees charged range from £800 to £1,400 per week and include the cost of the staffing for a 7-day annual holiday. Additional charges are made for chiropody, personal toiletries, clothing, meals out, activities, music therapy, and transport. The home makes the Inspection Report available upon request and the last report is included in the homes Service user guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. At the last inspection the home was issued with no requirements or recommendations, however it was running with a reduced number of staff, staff interviews were due to commence. The lack of staff had resulted in some additional activities for residents being temporarily reduced. Information from the AQAA informed us that more training opportunities for staff had been provided to assist them to deliver good practice, the service has retained a more diverse and stable staff team. Staff have continued to support service users in an appropriate professional way. Within the last 12 months the service has planned and built a sensory room log cabin in the garden. They have also continued to monitor service users wishes using the REACH system. The service has appointed a new manager, who is yet to become registered with the CQC. They are line managed by an Operations Manager from the Southern Regional office of the organisation who makes monthly visits to the service. Linden Cottage at present also has two assistant managers who help run the service The service hopes to develop within the next 12 months by ensuring all staff are aware of their responsibilities including their key worker role so that all service users can benefit from person centred activities through forward planning and dialogue with the staff team and staff will continue to keep accurate records for all service users and staff to work effectively together. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 10th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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