Latest Inspection
This is the latest available inspection report for this service, carried out on 10th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Linden Lodge Nursing Home.
Annual service review
Name of Service: Linden Lodge Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Martin Brown Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Linden Lane Warton Tamworth Staffordshire B79 0JR 01827894082 01827896420 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Linden Care Homes Limited Number of places (if applicable): Under 65 Over 65 75 0 75 75 75 75 The maximum number of service users who can be accommodated is: 75 The registered person may provide the following category of service only: Care Home with Nursing Code (N) To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP ( 75) Dementia Code DE (75) Physical Disability Code PD (75) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Linden Lodge is situated in the countryside, close to the village of Warton. Originally it was a country house. It was converted into a care home and then extended to provide accommodation for up to seventy-five service users. The care home provides nursing
Annual Service Review Page 2 of 6 and personal care for both elderly people and younger disabled people. The focus is on general nursing and personal care. No specialist rehabilitative services are provided. A planned programme of social activities and entertainment is provided in the home. Accommodation is mostly provided on the ground and first floor, although there are three bedrooms and some communal space for more able people on the top floor. There are now 69 bedrooms, of which 63 are single, and six double. All have ensuite facilities, except for two of the double rooms. The home now provides dementia care on the ground floor, and nursing care on the first floor. There are three lounges and three lounge/dining rooms, a dedicated dining room and a library as well as the usual domestic and office accommodation. The grounds are pleasant and wheelchair accessible. There is ample parking and the home is on the main public transport route to Atherstone and Tamworth. Fees range from £362 to £750 a week and exclude hairdressing, chiropody, toiletries, newspapers and magazines, aromatherapy, trips and holidays, personal telephone expenses and transport to hospital appointments. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We also spoke to the manager of the service, as detailed below. We also sent out voluntary questionnaires to relatives of those using the service, but, at the time of completing this review, no responses had been received. What has this told us about the service? This service was last inspected in January 2008, when it received an good rating. It received an Annual Service Review in March 2009. The annual quality assurance assessment (AQAA) was completed and returned to us in a timely manner by the service. This detailed the services strengths and areas where it plans to continue improvements. It included details of a number of refurbishments and improvements to the environment. Discussion with the manager showed that a number of these were in response to feedback from those using the service. We were made aware of one complaint made concerning this service, just after the production of the last review. We have not received any safeguarding concerns regarding this service. The service keeps us notified of any incidents concerning the well-being of people at the home. These mostly concern deaths, falls, or serious illnesses. The home has a number of residents from the NHS on continuing care basis. It is part of the Gold Standard approach to providing palliative care. We contacted the service by telephone and spoke with the manager. The manager said that they had not had any major complaints or safeguarding issues since the one mentioned above. She advised that they sent out regular questionnaires as part of their Quality Assurance processes, and these had produced generally positive responses, and where they had shown up concerns, such as some comments about slow responses to calls at times, these had been improved. The manager advised that the major change in the past twelve months had been the change of use of the ground floor purely for dementia care, and the first floor for nursing care. She felt that this had led to an improvement to the quality of care all round, and had been positively received by all. Annual Service Review Page 4 of 6 The manager said that the service continues to benefit from a low turnover of staff, that staffing levels have been increased, and that the home continues not to use agency staff. She advised that staff continue to receive regular training and supervision, and detailed the dementia training that is currently being provided. She advised that regular medication audits show that medication continues to be administered and recorded properly. We discussed the recent incident where one person with dementia had left the building, and how this had been resolved and learned from. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and expect to do an inspection by January 2011. However, we may inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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