Latest Inspection
This is the latest available inspection report for this service, carried out on 14th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Little Ingestre.
Annual service review
Name of Service: Little Ingestre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pam Grace Date of this annual service review: 0 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ingestre Park Near Great Haywood Stafford Staffordshire ST18 0RE 01889270410 01189279032 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: 1 Service user over the age of 65 years Platinum care Homes Ltd Number of places (if applicable): Under 65 Over 65 3 15 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Change of Responsible Individual to Sarah McDonald Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Little Ingestre is registered to care for 15 younger adults with physical disabilities including 3 who may have associated learning disability. The home is managed by Platinum Care Homes, based in Wolverhampton. Little Ingestre has been established for 20 years and many of the people using the service have lived there long term. The home caters for people with a range of disabilities, including visual impairment, epilepsy, cerebral palsy and head injury. The home is originally part of the Little Ingestre Estate and has extensive and well laid out gardens. The property has been extended and provides 13 single bedrooms, 6 with ensuite facilities and 2 double rooms, both with ensuite facilities. In addition there are assisted bathing
Annual Service Review Page 2 of 6 facilities on both floors and adequate toilet facilities on both floors. A new shower room has been added to the ground floor. There are two lounge/dining areas on the ground floor, one smaller and quieter than the other. The home is situated in a rural setting on the outskirts of Great Heywood, Nr. Stafford. Access is via an un-adopted road that, despite being re-laid several times is potholed. The home does not currently have access to a mini bus, consequently there is a reliance on staff vehicles and taxi transport to access the community and attend appointments. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information received and asked for, since the last key inspection on 18th June 2008. This included: 1 The Annual Quality Assurance Review (AQAA) completed by the Registered Manager, including a self assessment on how well outcomes have been met and numerical information about the service. 2 Any complaints we have and information we have about how the service has managed concerns, complaints and allegations. 3 Information received through notifications of things that have happened in the service in the past 12 months. 4 The previous Key Inspection report from 18th June 2008, and the results of any other visits we have made in the last 12 months. 5 Relevant information from other organisations. 6 What other people have told us about the service. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was returned on time, and was well completed with evidence of how the service operates and has performed. We looked at the information in the AQAA, the history of the service, and the previous report. These evidenced that people who use the service are satisfied with the care, support, and services that they receive, and staff are being appropriately recruited, inducted and trained in their respective roles and responsibillities, in order to meet the needs of the people who use the service. We were told that the Responsible Individual had changed to Sarah McDonald. The Annual Quality Assurance Assessment (AQAA) completed by the registered care manager told us about the following improvements they have made: We have provided activities to residents specification. We have held fund raising events and coffee mornings to encourage relationships with outside agencies and families. We have provided the complaints policy and Service user guide in braille form to assist those service users with a sensory impairement. Little Ingestre now provides a grab front care plan to provide new staff and health professionals with a quick glance at the overall care required for each individual service user maintaining all personal and general needs are met effectively. Empowered the service users to organise their own activities and fund raising events. Provided an alternative courtyard area for relaxation during the summer months. Encouraged more service users to access local groups. Provided activity coordinators 5 days per week to enhance the skills of the service user. Provided recreational equipment, to encourage exercise improving coordination and dexterity. Annual Service Review Page 4 of 6 Four staff members completed their NVQ qualification level 2 & 3 Two staff completed foundation courses at local Boots chemist. Provided the complaints policy in a format more friendly to persons with a visual disabililty. Housekeeper checklists carried out weekly and action taken promptly if necessary. Three staff completed NVQlevel 3 and one achieved level2 . Staff sickness improved. Accredited supervision training achieved. Accredited LDQ training achieved by all care staff. Improved teamwork. Greater communciation between health professionals, creating an open atmosphere. The service users receive more mental stimulation through our increased acitivities with qualified activity coordinators. More open days have encouraged better relationships with families and close friends. There had been no Safeguarding Adult Protection referrals made to Social Services, and no complaints had been received, either by the service, or by the Care Quality Commission (CQC) since the previous inspection. We were informed about important events, including incidents and accidents that have happened since the last inspection. The service is managed in a way that shows it has the interests of the people who use the service as the focus of activity. At the previous inspection, the standard of service was judged to be good 2 star. There were 3 recommendations and no requirements made. Recommendations made were in relation to ensuring that people considering using the service are fully aware of all costs, therefore the statement of purpose and service user guide should clearly state that additional charges are made for individual holidays and transport. The kitchen needed some heavy duty cleaning, and the freezer in the preparation room needed to be replaced. These will be monitored at the next inspection. Our judgement is that Little Ingestre is still providing a good service, and they know what further improvements they want to make. What are we going to do as a result of this annual service review? We believe that the quality of this service has been maintained since the previous inspection. We plan to do a Key Inspection by June 2010 to review our assessment of the agency. However, we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
