Latest Inspection
This is the latest available inspection report for this service, carried out on 29th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Long Lea.
Annual service review
Name of Service: Long Lea The quality rating for this care home is: The rating was made on: three star excellent service 0 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 2 3 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 113 The Long Shoot Nuneaton Warwickshire CV11 6JG 02476370553 02476370553 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Dwell Limited Number of places (if applicable): Under 65 Over 65 0 27 The maximum number of service users who can be accommodated is: 27 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Long Lea is a care home providing personal care and accommodation for 27 older people aged 65 years and over. It does not offer any specialist services. The home is located on the outskirts of Nuneaton, and is close to shops, pubs and other amenities. The accommodation is provided in an extended bungalow with suitable access to service users. The home has converted a double bedroom into a single room and currently provides accommodation for 26 people. All 26 bedrooms are now single and 24 have en-suite facilities. There are currently four assisted bathroom areas and four
Annual Service Review Page 2 of 7 0 2 0 3 2 0 0 9 WCs situated around the home. Communal areas include two large lounges, a small lounge and a dining room. The home has extensive gardens that are well maintained and easily accessible. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service within the requested time. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. The AQAA is a legal requirement; it also gives us some numerical information about the service. The previous inspection report of 02 March 2009. What the service has told us about the things that have occurred in the service; these are notifications and are a legal requirement. Information we have on how the service has managed any complaints. What other people have told us through their surveys. We received completed surveys from eight people living in the home, seven from relatives and six from staff. What has this told us about the service? The home sent us their annual quality assurance assessment within the required timescales; the home manager completed this. The information in the AQAA was clear and provided us with all of the information we asked for. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, The AQAA tells us; - We have continued to hold many small informal meetings with our residents. We do this, in the format of sitting at individual dinning tables with residents as an example, after a meal and gaining their views on a particular subject, then carrying this view from table to table. - We have attempted to hold resident and relative meetings with very poor attendance, so we now tend to meet with relatives as they visit to gain general feedback. Our main method of communication with relatives is by newsletter which we place a copy of in every residents room and put extras in reception then we try to discuss the issues as and when they visit. - We have just produced our annual questionnaire which will be going live on 01 October to residents and visitors to our home, it will be anonymous and we always welcome feedback and constructive criticism. Once completed our results will be published for all to see. - As last year we have again achieved an even greater choice in menu, finding out what individuals prefer and our residents are actually diversifying their menus even further, persuading each other to try curries and more exotic choices rather than Annual Service Review Page 4 of 7 traditional fayre. They told us of changes they have made to the service as a result of listening to people. For example, they they were told that lighting in the lounge was dull. They have now replaced all the lighting in the lounge and dining areas. They told us how they had met Equality and Diversity. This includes; - We do record individual wishes and choices within the resident care plans so that staff are all aware of special cultural or religious needs. - Privacy is a key issue we promote and is determined and respected appropriately by all staff. - All new staff undergo an intensive induction period and complete the Learning Disability We ensure all race is respected through our equal opportunity policy, ensuring discrimination is not present or tolerated within the home. Staff, continue to receive training from induction, in this area and all policies reflect the need for equality and respect of diversity within the home. - Care of the dying policies reflect the wishes of the resident and any religious observations are respected and taken on board. - We do not tolerate ageist attitudes and our workforce, are of mixed ages and backgrounds and we foster teamwork alongside the residents and those visiting our service. The AQAA told us they have not received any complaints in the last twelve months. People told us in the surveys that they know who to speak to if they have any concerns. No complaints have been made to us about the service. The AQAA told us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. Staff also confirmed this process in their surveys. The AQAA told us that 17 of the 20 care staff have achieved a minimum of level two in the National Vocational Qualification (NVQ) in care. This is commendable and means that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. We received eight completed surveys from people who live at the home. They told us they are treated well and can usually make decisions about what they do each day. Comments included: Food is fantastic. The home does everything well. We received seven completed surveys from relatives of people who live at Long Lea. They told us they are satisfied with the care provided at the home. Additional comments made included:
Annual Service Review Page 5 of 7 Long Lea provides a wonderful home for my father. It is managed superbly and the carers and respectful and will always help, day and night. The new activities coordinator takes time to talk to him in his room quietly, which he values. Long Lea is the place where my relative talks of spending the rest of his life - he loves it. The majority of the staff are caring and helpful. Managers are available and responsive to enquiries. Rooms are clean and fresh. Attempts are made to involve residents in activities. Response to the call alarms is a bit hit and miss which matters when people want to go to the toilet. Perhaps an odd afternoon out in the fresh air would be welcome as a change from usual activities. We are made to feel welcome and part of the team. We do not feel like outsiders. The home has a lovely, homely atmosphere. Nothing is ever too much trouble. The management is well organised and professional. Excellent living environment. We received six completed surveys from staff who work at the home. They told us they are given up to date information about the needs of people and feel there are enough staff available to meet those needs. Additional comments made included: We get lots of training. I have worked in other care homes and I must say Long Lea is definitely the best. I have great team members and I hope to stay here as long as I can. We provide all good home cooked food. I enjoy working at Long Lea. The manager has given me a lot of support with my NVQ and I go on lots of training courses. We have looked at all the information available to us and in our judgement the service continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will undertake a key inspection by 02 March 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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