Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lucton House.
Annual service review
Name of Service: Lucton House The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lisa Evitts Date of this annual service review: 0 2 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 8 Long Wood Bournville Birmingham West Midlands B30 1HT 01214513451 01216081555 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Servite Housing Association Number of places (if applicable): Under 65 Over 65 0 51 The maximum number of service users who can be accommodated is: 51 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 51 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lucton House is situated in a quiet residential area, close to Rowheath Park and Bournville village. There are 37 single and 6 double flats each with a fitted kitchen, bathroom, lounge and bedroom. The home also has two bed sits. These have an area that contains the bed, the sitting area and kitchenette. There is a separate en suite toilet. People are able to bring the furniture from their previous accommodation into the home except for the bed sits, which are furnished. Accommodation is on the first
Annual Service Review Page 2 of 7 2 3 0 2 2 0 0 9 and ground floor and there is a stair lift as well as a spacious passenger lift. In addition to the flats, there are communal lounges and dining areas. There are 4 assisted bathrooms and 3 assisted shower rooms where people may bathe if preferred. There is a small car park to the front of the home with level access to the building and a well maintained small garden. Inside the home there are various notice boards, which display information which may be of interest. The last inspection report is available in the reception area, and this enables people to access this information if they choose to read it. The service users guide contains information about fee rates and current fee rates are available from the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection at the home was on 23rd February 2009. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent ten surveys to people living at the home. Seven people returned these to us and their comments are included within this report. What the service has told us about things that have happened in the home; these are called notifications and are a legal requirement. Information about how the home had managed any complaints or safeguarding concerns. The previous key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. We got good information from the AQAA as it was detailed with clear evidence of how the home continues to improve since our last key inspection. The home tries to ensure that they do the things that matter to people. Surveys are sent out to people who live at the home and monthly meetings are held so that people can be involved in decisions about how the home is run. As a result of this the home has made changes, such as changing the menus and activities offered. A comments book has been introduced regarding catering so that people can comment on the food. These changes ensure that peoples views are listened to and acted upon. Everyone who lives at the home receives a copy of the minutes from any meetings held so that they know what is happening in the home. We received seven surveys from people who live at the home. These were all positive about the home and included comments such as: The carers know everyones first name which makes for a friendly atmosphere Im very satisfied I can truly say, everything is great, its home from home The food is excellent with a choice at all meals The home is always fresh and clean Annual Service Review Page 4 of 7 Its a pleasure to live here No home could beat this home from every aspect The staff are wonderful They help with outings and individual trips The home told us that they have continued to make improvements since our last visit including: new care plan documentation which provides more details about people so that they have their needs met in a way that they prefer. Senior staff have received training on the Mental Capacity Act so that they understand the implications of this legislation for people living at the home. The use of agency staff has reduced and a stable workforce is maintained so that people know who will be assisting them to meet their needs. Over 50 of staff have a National Vocational Qualification (NVQ) level 2 in care. This means that people should have their needs met by knowledgeable staff. A rolling programme of abuse awareness training is in place and a bereavement training programme has been set up for staff to attend. Training will enhance the knowledge and skills that staff have in order to meet peoples needs. The AQAA told us how the home wants to improve further. This shows that the management is constantly reviewing the home to ensure that it meets the needs of the people who currently live there. Examples of the plans are to employ an activity coordinator so that activities are enhanced. They want to improve the number of staff who have a NVQ in care and provide staff training for the Deprivation Of Liberty Safeguards. They plan to refurbish the main kitchen area and implement a rolling programme of redecoration for rooms of people who live at the home, to further enhance the environment in which people live. The AQAA told us that the home have received two complaints since our last visit. We were informed about one concern and we spoke to the manager who had already taken action to address the concerns. There has been one safeguarding referral made for the home and this has been investigated and closed. In the surveys received people told us that they knew how to make a complaint. This means that people can be confident that they are listened to and that their concerns are acted upon. People told us: you cannot fault anything and there is nothing they could improve on. The home tells us about things that have happened there and show they manage issues well. They work with us and have shown that they continue to provide good outcomes for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 22nd February 2012. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using the service.
Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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