Care Home: Lyndale

Annual service review Name of Service: Lyndale The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bridgette Evans Date of this annual service review: 2 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 2 Alumdale Road Westbourne Bournemouth Dorset BH4 8HX 01202764425 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Sheila Fairbrother Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Purple Care Ltd Number of places (if applicable): Under 65 Over 65 9 0 The Maximum number of service users who may be accommodated is 9. The registered person may provide the following category of service only: Care home providing personal care only - Code PC to service users of either gender whose primary needs on admission to the home are within the following category: Mental Disorder, excluding learning disabilities and dementia (Code MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lyndale is registered as a care home providing residential care for up to 9 people under the age of 65 years old, who are experiencing mental health problems. The home is located in a residential area of Westbourne within a short walk to the beach Annual Service Review Page 2 of 6 and close to the community facilities of Westbourne. Local bus services are good and link to both Poole and Bournemouth town centres. Lyndale is an older style, detached house with a large garden for residents use to the rear. Accommodation is provided over two floors with 4 single rooms 3 with en-suite and a shower room on the ground floor and 5 single rooms all with en-suite and a bathroom, on the first floor. Communal areas on the ground floor consist of a large open lounge and dining area and a shared kitchen. Car parking is available directly outside the home or in the surrounding roads. Purple Care Ltd owns the home and the Registered Provider is Mrs Miljana Kiss. The Registered Manager, is Mrs Sheila Fairbrother who oversees the day-to-day running of the home. The fee prices in January 2009 range from £495 to £600 per week for residential care.See the following website for further guidance on fees and contracts www.oft.gov.uk Value for Money and Fair Terms in Contracts. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It contained sufficient information and was clear. It demonstrates that the home has an understanding of what best practice is for the people who live here and they know how to maintain this. It shows that they consult with the people who live here and they make changes based on their views. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. Some examples of the developments within the home are: the range of activities and day trips for service users has increased, potential new residents are now invited to meals and overnight stays at the home as part of their decision making process. The garden has been revamped and the exterior of the house redecorated. The home has hosted the wedding of a service user and supported another to have a pet dog. Plans are in hand to provide a new brochure and website for prospective service users. People receive a consistent service from staff who are open to new ideas to support people to empower them to take control of their own lives and realise their aspirations. The AQAA tells us how service users care continues to be planned in an individual and co-ordinated way. Each person has a key worker who helps to ensure their needs are met in a way that suits them. All of the five care staff hold NVQ level 2 or above. Staff have attended training courses covering self harm, deprivation of liberties, autism and dementia. The home owners are enrolled on a pilot E.U. course on Quality Assurance for Care Homes. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Commission has not received any complaints or any other information from other sources about this service. We have not made any visits to the home since the last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 29th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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