Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lyndhurst & Albany.
Annual service review
Name of Service: Lyndhurst & Albany The quality rating for this care home is: The rating was made on: two star good service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carole McKay Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Maitland Terrace Newbiggin By The Sea Northumberland NE64 6UR 01670-812714 01670812714 Maitland@c-I-c.co.uk www.c-i-c.co.uk Community Integrated Care Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Learning disability Code LD, maximum number of places: 7 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lyndhurst & Albany provides a home and care for up to 7 adults with a learning disability. Nursing care is not provided. The house is a bungalow style. It has two distinct parts, both having a lounge, separate kitchen/dining area, bathroom and shower room and bedrooms. One part is known as Lyndhurst; the other as Albany. Three residents live in Lyndhurst and four in Albany. Each resident has a single bedroom. A central corridor and an office, which is also used as a bedroom for staff who sleep on the premises, link the two parts of the home. The home has been designed with the needs of people who have physical disabilities, in mind. There are
Annual Service Review Page 2 of 6 2 0 0 1 2 0 0 9 aids and adaptations in place, including assisted baths and a hoist tracking system. The house has a large garden to the rear and sides of the building and ample car parking space at the front. It is located close to the centre of Newbiggin-by-the-Sea, which has shopping and leisure facilities. The home is close to bus routes. It is run by Community Integrated Care, a national registered charity, which also runs several other services in the North East of England. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection took place on 20 January 2009. No requirements were made at that time. We have looked at information we have received since then. This included: The annual quality assurance assessment (AQQA) that was sent to us by the service. The AQQA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed complaints. What the service has told us about things that happen in the service, these are called notifications and are a legal requirement. The previous key inspection and the result of any other contacts we have had with the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQQA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQQA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQQA indicated that some staff shortages have been experienced due to staff turnover, and that they are actively recruiting new staff. We contacted the registered manager about this. The manager confirmed that 1 full time staff has started at the service and a further 1.5 staff are well through the recruitment process. The staff surveys that were returned to us show that new staff feel supported and they have the information they need to care and support service users. People living in the home are not all able to tell us how they feel, but two people returned surveys that had been completed on their behalf. These showed positive outcomes for people. Annual Service Review Page 4 of 6 Three surveys were returned by professionals who know the service. These gave positive answers to questions about the delivery of care and working with other agencies. Following up on advice and positive lines of communication were commented upon as things the service does well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19 January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
