Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lyndon Croft Care Centre.
Annual service review
Name of Service: Lyndon Croft Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Shelton Date of this annual service review: 0 2 0 6 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 144 Ulleries Road Solihull West Midlands B92 8ED 01217423562 01217423562 lyndoncroft@prime-life.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Prime Life Ltd Number of places (if applicable): Under 65 Over 65 52 0 0 52 The maximum number of service users who can be accommodated is: 52 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 52, Old age, not falling within any other category (OP) 52 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lyndon Croft first opened in January 2005 and is a custom built facility owned by Prime Life Ltd providing residential care for 52 older people over the age of 65 years with dementia care needs. The home is spacious and accommodation is provided over two floors. All bedrooms are for single occupancy with an en suite facility that includes a walk in shower. The home has assisted bathing facilities and toilets which meet the needs of the residents living at the home. Hoisting equipment is available for residents
Annual Service Review Page 2 of 7 who are assessed as requiring this assistance. Corridors are wide and spacious and allow residents to move around the home freely and safely. All rooms offer an excellent standard of accommodation and include all of the furnishings and fittings as required by the National Minimum Standards. The ground floor rooms have an adjoining patio and there is an attractive enclosed garden for all residents to enjoy, which is easily accessed. There are numerous lounge and dining areas in the home and these have all been furnished and equipped to a high standard. Meals are cooked on site and the home offers a full laundry service for people living there. The home has one passenger lift and one service lift. In the reception area of the home there is a TV, which gives information about staff on duty and menus for the day. Copies of the previous reports written for the home are available from the manager upon request, should anyone wish to read them and discuss the findings. There is ample car parking space to the front and side of the building. The home is located in a residential area of Solihull and is close to shops and public transport links. All beds are contracted with Solihull Metropolitan Borough Council and the current charges for living at the home are #400 per week. For up to date fee information the public are advised to contact the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Our last inspection of this service was on 21 January 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool, which focuses on how well outcomes are being met for people using the service. It also gave us some statistical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Information we have about how the service has managed any complaints. Relevant information from other organisations. What has this told us about the service? The Care Centre sent us their annual quality assurance assessment (AQAA) which was detailed and gave us information about what they are doing now, what they want to do in the future and how they have met the requirements from the last key inspection. We looked at the information in the AQAA and our judgement is that the Care Centre is still providing a good service and that they know what further improvements they need to make. They told us in their Annual Quality assurance Assessment about their pre admission processes and information they provide to people such as a Statement of Purpose, Service User Guide, specimen menus, Social Programme and a contract that details what is included in the fees, and additional charges. People have their needs assessed before moving in. Discussions take place to decide how these will be met. People are invited to view the care centre, speak with clients and relatives, stay for a meal or a trial stay. This helps people know what they can expect whilst living at the Care Centre. The Annual Quality Assurance Assessment records how they manage peoples health and personal care. Care plans detail individuals needs and how they will be met, people are involved in the care planning process. People are given a choice of male or female care staff to provide personal care. With agreement from residents and families the time of the main meal has changed to the evening. This has had a positive effect on night time sleep patterns and resulted in no need for night sedation and a positive effect on the number of falls. Annual Service Review Page 4 of 7 They told us in their Annual Quality Assurance Assessment how they manage daily life and social activities. The Care Centre has a nine seated mini bus to provide access to the community and the ability to escort residents to hospital appointments. Structured and pre-planned activities are provided along with more spontaneous events, relatives and supporters are encouraged to attend. This helps people lead a more enriched, fulfilling life. They told us how they manage complaints and protect people. People are given a copy of the complaints and comments procedure upon admission. This is also available in different formats. Standards have been set regarding the receipt and processing of complaints, comments and concerns. This helps to ensure that those who live at the Care Centre are protected from abuse and concerns are listened to and acted upon. They told us in their Annual Quality Assurance Assessment how they managed the environment. People are able to choose whether they wish to share a bedroom or stay alone. Accommodation is maintained and upgraded, by an in-house Estates Department. Personal accommodation is lockable and keys are provided on request. Their Annual Quality Assurance Assessment states how they manage their staff. Robust recruitment and induction procedures are in place to ensure appropriate staff are employed. Sufficient pre-employment information is obtained about potential employees. Both in-house and external distance learning courses are available for staff. Documented staff meetings, individual appraisals, monthly newsletters and periodic group training sessions all take place on a regular basis. Robust recruitment and training processes ensures that appropriate staff are recruited and ongoing training is provided. This ensures those staff who work at the Care Centre have the appropriate knowledge and skills. They told us about their management and administration processes. Reviews of the service takes place and action taken to address issues identified. Spot checks and Quality Assurance monitoring takes place. Quality assurance systems are a way of ensuring that people are happy with the service that they receive. They told us how they have improved in the last twelve months. Some of these improvements are Restructured training to ensure that staff gain the skills that are necessary to reflect the needs of the client group. Improved the environment in which care is provided to better promote the principals of individuality, privacy and dignity. The Care Centre continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We have looked at the information available to us including the AQAA and we are satisfied the service is still providing good outcomes for people using the service. We are not going to change our inspection plan and will do a key inspection by 20 January 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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