Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Magnolia Court.
Annual service review
Name of Service: Magnolia Court The quality rating for this care home is: The rating was made on: two star good service 2 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Teferi Degeneh Date of this annual service review: 0 4 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 181 Granville Road London NW2 2LH 02087319881 02083814182 magnolia@barchester.net www.barchester.com Barchester Healthcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Anne Mary Clare Lampard Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 54 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Magnolia Court provides nursing and care services for up to 54 older people. Barchester Healthcare Homes LTD, a private care sector provider, owns the home. The home accepts for admission people who require nursing care support from either local authorities or people who fund their own care privately. Further information and the CQC inspection reports can be obtained by contacting the manager. Inspection reports of the home are also available from the CQC website. 2 3 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This annual service review included a review of information that the Commission has received about the service since the last inspection in March 2009. We looked at all the information that we have received, or asked for, since the last Inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for the people who use the service. It also gave us information about the actions being taken or planned to improve the service for the people. We looked at the information we have about how the service manages any complaints and what the service has told us about things that have happened since the previous inspection including formal notifications as required under regulation 37 of the Care Homes Regulations 2001. We have also rung and spoken to the manager to check that there are no existing concerns and that the service is running well. The findings of the last inspection and relevant information from other organisations were also considered as part of this review. What has this told us about the service? The information we have in the AQAA and our telephone conversation with the manager indicate to us that the home continues to run well and the people who use the service are confident with the management and feel safe. The AQAA tells us that all residents have person-centred care plans which are reviewed regularly. We understand from information we have about the home that the residents and their relatives can make complaints if they have concerns. The manager describes in the AQAA that the home listens to the residents and their families and there are policies and procedures on complaints and safeguarding. Our telephone conversation with the manager and the information we have in the AQAA confirm that some improvements have been made since our last inspection. The manager said a new activities co-ordinator has been employed and the people who use the service are now engaged. The AQAA tells us how the activities provided at the home are managed: We have weekly activity sheets detailing all the weeks activities and our team discuss regularly with the Residents what further activities they would like introduced. We involve our Residents in planning their minibus outings and these often not decided the location of the trip until the residents are consulted on the minibus. We believe the home has a quality assurance system which enables it not only to audit the safety and quality of the service and facilities but also helps it to gather information from the people in order to further improve the service. We are told in the AQAA that a clinical development nurse, employed by the company that owns the home, and a manager from the head office undertake visits to monitor all aspects of care provided at the home. The manager also told us that there are regular residents and relatives meetings. We are satisfied that the home is committed to ensuring equality and diversity. We see in the AQAA that the residents religion, belief, and ethnic background are recognized Annual Service Review Page 3 of 5 and services are provided to meet their needs. The manager has informed us and relevant organisations about allegations of abuse. We are concerned about these allegations but are confident that they are addressed appropriately by the home and relevant organisations. The information we have in the AQAA about staff supervision and qualification is satisfactory. However, we expect more training to be provided to all staff on safeguarding. We believe our judgment in our last inspection report about the management of the home is still true and the home is well managed. We are reassured that a new deputy manager has been recruited to assist the manager. The manager continues to let us know, where necessary, about things that have happened since our last key inspection and she has shown that she can manage issues well. In general, the home works well with us and has shown that it continues to provide good outcomes for the people who use the service. What are we going to do as a result of this annual service review? We will do a key inspection by 28th February 2011. Annual Service Review Page 4 of 5 Reader Information
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