Care Home: Manor House

Annual service review Name of Service: Manor House The quality rating for this care home is: The rating was made on: two star good service 1 8 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gail Richardson Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Higher Tremar Liskeard Cornwall PL14 5HJ 01579343534 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Mr Robert Anthony Broadhurst,Mrs Nichola Jayne Broadhurst Number of places (if applicable): Under 65 Over 65 0 0 6 16 Service users to include up to 16 adults aged over 65 years with a mental illness (MD(E)) Service users to include up to 6 adults aged over 65 years with Dementia (DE(E)) Total number of service users not to exceed a maximum of 16 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Manor House is a privately owned older style house and, although only approximately five miles from the town of Liskeard, it is situated in a quiet moorland village. The home offers care and accommodation to up to 16 older people who have mental heath needs or dementia. Accommodation is in mainly single rooms, one of which is en suite. Rooms are available on the first and ground floors with a stair lift Annual Service Review Page 2 of 6 1 8 0 2 2 0 0 9 linking the two floors. Two lounge rooms, dining room and a small sun room are available on the ground floor with an additional large sitting room, with a dining table, on the first floor. The home has a pleasant garden at the rear, which people can use in clement weather. The owners live in a property adjacent to the home. Weekly fees for the home range from 357 to 400 pounds per week, dependent upon peoples needs. Items not covered by the weekly fees include personal toiletries and clothing, newspapers and magazines, chiropody and hairdressing. Information about the services provided at Manor House can be obtained directly from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us some of the information we asked for. The AQAA did not detail how the service identifies how they could do better and what improvements they plan to make in all areas. We looked at the information in the AQAA and our judgment is that the home appears to be still providing a good service at this time . The AQAA told us how the service had used the views of people using the service to make changes in the home. These have included better lighting in the communal areas and changes to the menu. The AQAA says that Anything that arises will be considered and implemented if reasonable. We received comments from four people living in the home. People told us that they were happy with the care they received. When we asked, What does the home do well they told us I like the cleanliness, the food and the staff, They look after us, The staff are so nice,Everything is to my satisfaction and I feel the home does everything well and cant find fault with what they do. One relative told us The Manor Home is a homely environment. The carers are very caring and look after my relative to the best of their ability. The last key inspection at the home was undertaken on the 18th February 2009 and the home was assessed as having 2 star , good, quality rating. No requirements were made but 2 good practice recommendations were made. These were, The registered providers should review each persons care plan to ensure it gives a more detailed description of the persons care needs and the action required by staff to meet those needs. And,The registered providers should keep under review the homes medication practices to ensure the risk of errors is minimised. The homes AQAA told us that these areas have been addressed. Annual Service Review Page 4 of 6 We have not received all of the notifications from the home about things they should let us know . We are aware that there are some things that the home should have let us know. We would require that the manager of the service review this areas with a view to informing us of all areas under the scope of notification. The AQAA told us that the management of the home have managed one complaint within an agreed timescale. We have been advised of two concerns. We visited the service to undertake a random inspection on the 14th January 2010 as part of an investigation process. The investigation found the concern to be unfounded. This home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do a key inspection by the 17th February 2011 . However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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