Latest Inspection
This is the latest available inspection report for this service, carried out on 24th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Manor Lodge.
Annual service review
Name of Service: Manor Lodge The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Yoke-Lan Jackson Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 27-29 Alexandra Road Watford Hertfordshire WD17 4QX 01923221451 01923253114 manorlodge@follettcare.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Follett Care Limited Number of places (if applicable): Under 65 Over 65 34 0 0 34 The maximum number of service users who can be accommodated is: 34 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes in registration in the last 12 months 0 9 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Manor Lodge is a residential care home for older people. It changed its registration category to include older people with dementia in May 2008. The home is situated in a residential area within walking distance of the town centre of Watford and Watford Junction railway and bus stations. There are a limited number of free parking spaces outside the home. The administrative office, staff room, kitchen and laundry room are
Annual Service Review Page 2 of 6 all on the ground floor. There are bedrooms on the ground floor and first floor. There is a lift to the first floor. The assisted bathroom and toilet facilities are easily accessible. The lounge and dining area overlooks the large patio and garden. There is an additional lounge which is used as a quiet room for residents and their visitors. The home has an enclosed garden and patio which is accessible from the main lounge. Handrails have been installed in this area and steps have been replaced by ramps where necessary. The garden has shrubs, flowering plants, and sitting areas. The home charges £400 to £500 per week. Information about the home and the service it offers is contained in the Statement of Purpose and the Service User Guide. A copy of these and the most recent CQC inspection report are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well the outcomes are being met for the people using the service and also provides us with statistical data. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? The information from the Annual Quality Assurance Assessment (AQAA) indicated that the service is well maintained. The management continue to listen to residents views and preferences and positive changes are being made as a result. The home has an activity co-ordinator and the activities continue to improve. There is regular group music and movements as requested by the majority of residents. More outings have been organised including visits to garden centres and a river trip. Since the last inspection, the home has adopted a pet dog and all the residents join in to care for the dog. One resident has bonded so well that they take the dog out daily for walks. There is a quiet room which is often used by residents who prefer peace and quiet when group activity is in progress in the large lounge. The staff training programme has been well maintained to ensure that the staff are able to meet the residents care needs. Recent training has included Stroke Awareness and Nutrition and arrangements have been made for staff to have further training on Dementia, Person-Centred Care Plans, the Mental Capacity Act and the Deprivation of Liberty Safeguards. All new staff are enrolled for NVQ2 training. Three members of staff have completed NVQ3 and they are looking towards studying for NVQ4. There is a rolling maintenance programme and some bedrooms have been refurbished and redecorated as they became vacant. There have been no complaints received about the service. In a recent survey carried out by us the following comments were received: I am very pleased I came here. Everyone is kind and helpful. Care workers care about the well being of the residents. I enjoy the meals and enjoy the music. Provides good food. Annual Service Review Page 4 of 6 Nice meals. Good attention. I am quite satisfied. The management continues to keep us informed of any incident that may affect the welfare or safety of the residents. What are we going to do as a result of this annual service review? The quality rating awarded at the last key inspection was 2 star. This means the people who use the service experience good quality outcomes. This quality rating will be reviewed at the next key inspection. However, we can inspect the home at any time if we have concerns about the care, welfare or safety of the people living there. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continuous assessment and evaluation in the light of any information received. Appropriate regulatory action may be taken as a result. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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