Care Home: Manor Park

What the care home does well The staff work well with the people living at the home who were relaxed and happy during the inspection.The house is comfortable and furnished appropriately. It is reasonably well maintained and no odours were detected. What the care home could do better: A company representitive must visit the home each month and produce a report for the manager based on Regulation 26 of The Care Homes Regulations. The manager should ensure she can locate those records required to be maintained in the home for inspection and continue to review the home`s systems and improve them for the benefit of the people who live and work in the home. Inspecting for better lives Random inspection report Care homes for adults (18-65 years) Name: Address: Manor Park 168 Park Avenue Whitley Bay Tyne & Wear NE26 1AU two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Allan Helmrich Date: 1 9 1 2 2 0 0 8 Information about the care home Name of care home: Address: Manor Park 168 Park Avenue Whitley Bay Tyne & Wear NE26 1AU 01912520086 Telephone number: Fax number: Email address: Provider web address: manorpark.scne@btinternet.com Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Sovereign Care North East Ltd care home 14 Number of places (if applicable): Under 65 Over 65 0 0 learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Date of last inspection Brief description of the care home 10 4 Manor Park is a home providing care for 14 adults with learning disabilities or recovering from mental health problems. The home provides care for male and female service users. Situated within the town of Whitley Bay on the sea front, it provides a central location for access to local facilities. All of the bedrooms are single occupancy with bathrooms/toilets located around the building. There are spacious and comfortable communal lounges and dining areas. The service user guide and last inspection report were available at the entrance. Care Homes for Adults (18-65 years) Page 2 of 7 What we found: This inspection was undertaken following information provided by the company that a temporary manager was running the home. The inspection was carried out by the link inspector for the service and took 3 hours. Time was spent talking with the manager, staff and residents of the home. Some records were reviewed and the communal areas of the home were inspected. The temporary manager is currently reviewing the homes systems and those identified as needing upgrading are being addressed. Care plans have been identified as requiring attention. The temporary manager is currently revising them to a new format. New photographs of each person in the home are being taken and individual life plans are being upgraded. Fire checks and staff instruction is in place but the risk assessment of the building could not be found. Also the gas safety certificate was not available for inspection. This element of inspection was rated GOOD at the last inspection. The homes complaints log could not be found. People spoken to in the home felt at ease and well supported to live their chosen lifestyle. The medication system was reveiwed, storage is appropriate and a system is in place to record medications provided to people in the home. The initials of people dispensing medicines should be recorded so that they can be identified. Hand written details in medication records should have two signatures to ensure recordings are accurate. All medicines with a limited life should be dated when opened. A system is in place to record any monies held by the home for people. This system was reviewed and was found to be in order. The manager feels supported by company managers and has received a management supervision recently but regulatory visits to monitor the care provided in the home are outdated. The temporary manager is currently operating with a staff team of two care staff and a domestic, however an additional carer is being recruited. The home is clean and reasonably well maintained. Two bathrooms are being refurbished and the temporary manager is costing future bathroom and shower alterations. What the care home does well: The staff work well with the people living at the home who were relaxed and happy during the inspection. Care Homes for Adults (18-65 years) Page 3 of 7 The house is comfortable and furnished appropriately. It is reasonably well maintained and no odours were detected. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action 1 6 15 & 17 The Registered Person must 01/10/2007 complete, review and update service users care plans Outstanding as of 01/10/06 but good progress being made. 2 36 18 (2) The Registered Person must ensure that all staff has supervision at the given timescales of six times per year. Outstanding as of 01/12/06 but good progress being made. 01/10/2007 3 37 8 The Registered Person must 01/10/2007 submit an application for the proposed Registered Manager to the CSCI Outstanding as of 14/09/06 but recent management changes occurred. Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 39 6 A company representitive must visit the home each month for the purpose of producing a management report about the home. This ensures peoples views are sought and systems are monitored by the provider on a regular basis. 31/03/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 37 The manager should ensure she is aware of all systems in the home and has a programme in place to regularly reveiw them for the benefit of people who live and work in the home. Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). 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