Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Manson House.
Annual service review
Name of Service: Manson House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Wiseman Date of this annual service review: 2 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Manson House 111 Northgate Street Bury St Edmunds Suffolk IP33 1HP 01284753106 01284763553 mansonhouse@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) The Royal Agricultural Benevolent Institution Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 22 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Manson House is a care home providing care and accommodation for 22 older people. The Royal Agricultural Benevolent Institution (RABI) owns the home and has been providing care and accommodation to older people from the farming and agricultural community for approximately 28 years. The home is situated in a residential area of Bury St Edmunds and is within a few minutes walk of the town centre. The building spans three floors and is served by a shaft lift and two stair lifts. All bedrooms have en-suite WC facilities. There are assisted bathrooms on all three floors.
Annual Service Review Page 2 of 6 The bedrooms to the front of the house face the street, whilst the bedrooms to the rear have a pleasant outlook over the gardens. The RABI also own 19 sheltered flats, which are located in the grounds of Manson House. People living at Manson House have access to a range of communal rooms that include a lounge, library, hobbies room and the summerhouse. There is a small car park at the rear of the property. At the time of this report the charge per week is £532, which is reviewed annually, people should contact the manager for current prices. Extras to the fees include newspapers, toiletries, hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last time we carried out a key inspection at Manson House was 22nd November 2007 and we have since done an annual service review on 28th October 2008 for this service. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review, which included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the service. We also asked people what they thought of the home, previous to this annual service review we sent surveys to people living there and other people with an interest in Mason House, staff members, social workers, doctors and other professionals who visit the home. We checked our records for information we have about how the service has managed any complaints it gets and looked at what the home has told us about things that have happened there, these are called notifications and are a legal requirement. We also had a look at the previous key inspection report and the results of any other visits that we may have made to the service in the last 12 months and took into account any other relevant information that people or any other organisations had shared with us since the last inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We sent surveys to the people living in the home, some of the staff members and other professional involved with the home. We got a good response, six residents and five staff returned theirs and four professionals returned their survey including a doctor and a district nurse. People told us that they like living at Manson House, one person said, Everything is done well, the place is clean and fresh, the food is excellent, the staff are friendly and caring, the officer in charge, Mrs Smith is always available, she sets the highest of standards. Another person told us that the cares looked after The wellbeing of the individual. One staff members answer to the question what does the service do well was, We support the emotional and physical needs of individuals with respect and dignity. Another staff member said, We provide a homely, secure, friendly atmosphere. We also received a survey from one of the homes general practitioners who said, They offer an amazing personal and loving environment. a district nurse who visits Annual Service Review Page 4 of 6 the home said, I have only ever witness an extremely high standard of care towards the residents. They are respectful of their individual needs and honour their personal wishes in a dignified manner. We have not received any concerns or complaints about this home since the last inspection and the manager told us in the AQAA that there have been no complaints made to them in the past year either. Information given to us indicates that this home continues to provide care that is person centred and the AQAA tells us that they are currently adopting a new care plan system which should enable them to monitor their residents changing needs more easily. It also told us that they aim to, Foster good relationships with residents friends and families and encourage them to participate both in taking part and helping out. The AQAA told us about some of the improvements they have planned for the future, We are exploring various options to improve existing facilities to increase the number of rooms with wet rooms en suite and to improve access to the upper floors with an improved elevator. There was only one requirement made at the last inspection, wheelchairs were being stored in one of the bathrooms that hampered access to it, when we contacted the manager she told us that they have stopped using the bathroom to store the wheelchairs when not in use, but they were still short of storage space and that they were seeking an answer to the problem. She also told us that they are running a Health and Well Being programme for staff, so they feel better supported. The home continues to let us know about things that have happened since our last visit and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living in the home. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
