Care Home: Mapleton Road

Annual service review Name of Service: Mapleton Road The quality rating for this care home is: The rating was made on: two star good service 2 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Illes Date of this annual service review: 1 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 87 Mapleton Road Chingford London E4 6XJ 02085292266 02085246564 christina.adamu@walthamforest.gov.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia London Borough of Waltham Forest Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 87 Mapleton Road is a care home registered to provide personal care for a maximum of twenty-four older people with a diagnosis of dementia. The home is managed by L.B. of Waltham Forest as part of the boroughs in-house residential care resources for older people. The home is a large detached, single storey building with twenty-four bedrooms. All bedrooms are single rooms with a washbasin and two bedrooms have ensuite facilities. There is a large main kitchen where meals for residents are prepared. In addition, there are two small kitchenettes where drinks and snacks can be prepared. Facilities for residents include two large communal lounges with dining areas. There are seven toilets, two bathrooms and two shower rooms. One of the bathrooms has an assisted bath. The home is situated in a quiet residential area in North Chingford and is near local bus routes, shopping facilities, library and a leisure centre. A stated core purpose of the home is to Provide quality support for vulnerable people in the community by empowering service users. Information about the service, including CSCI inspection reports, are available on request from the home. The current weekly 2 6 0 1 2 0 0 9 Annual Service Review Page 2 of 6 charge is £659. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? At the last key inspection on 26/01/2009 the service was assessed as being a good service. Since that time no complaints or safeguarding alerts about the service have been reported to the Commission. The service sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA contained a range of detailed information and indicated that the home continues to provide a good service. The AQAA told us of the improvements the service had made in the previous twelve months. These have included: improving the statement of purpose and service user guide to reflect the current services provided; improving the care plan format to better reflect the holistic needs of residents; updating the homes medication policy; an activities coordinator now takes the lead in the organisation of activities for residents two days a week; a volunteer now assists to support residents; training for staff on safeguarding and the Mental Capacity Act; on going redecoration and refurbishment of the home including the communal areas, shower room and visitors room with new carpets and curtains; all staff have now completed three days training on dementia and the registered manager has completed a more advanced accredited dementia training course and the home has a full management team to maximise consistency and continuity in managing the service. The AQAA told us that planned improvements to the home over the next twelve months would include: to update information available about the home; to reintroduce a quarterly news letter about the home; to continue training of staff on implementing the new care planning format; to continue to work with healthcare partners to minimise the need for residents to be admitted to hospital, including further work on end of life care plans; to continue to work with the dementia support team to develop Annual Service Review Page 4 of 6 more activities outside of the home; to reinforce the implementation of the homes complaints policy and procedure; to renovate some parts of the external fabric of the building; to continue to develop the staff training programme and to reinforce new staff supervision and appraisal systems. The AQAA also told us that the home listens to the views of residents through: quarterly joint residents and relatives meetings; by encouraging relatives to attend social and other informal functions at the home to enlist their views and suggestions in taking the service forward; by daily discussions between staff and residents and by undertaking regular quality assurance surveys. We received survey forms from one relative, which indicated they were happy with the care the home provides their person. Comments included: Overall I am pleased with the care and attention that my mum receives, the management strives to ensure that she has everything she needs to make her life as comfortable as possible. We received survey forms from three staff that indicated they felt well supported. Comments included: We work as a team to care for the service users; and, Mapleton Road is a very pleasant home to work in, the manager and deputy are very supportive. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 01/12/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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