Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mews, The.
Annual service review
Name of Service: Mews, The The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karena Reed Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 336 Cowpen Road Blyth Northumberland NE24 5ND 01670353103 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Name of registered manager (if applicable) Ms Joanne Elizabeth Thompson Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Mews is a purpose built home . This means that it is accessible to wheelchair users. All rooms are on the ground floor. Four people live at the home at the moment. There is a bus stop near the home.The home also has its own transport.This means that people who live at the home can get around easily. There are some shops and pubs close by the home.This means that people who live at the home can go shopping or for a drink. Everybody who lives at the home has their own bedroom. Nobody has to share a room. 1 2 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home has sent us their quality assurance assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that information was brief and not presented clearly. They did not tell us very much about the views of the people living at the home, how the manager finds out what they want or what they are doing to make sure their services provides good outcomes for them. There have been several negative comments about the running of the home. Staff morale is low and there has been an increase in staff turn over since the last inspection with four members of staff leaving. This means that people cannot rely upon consistent care being given. Some staff comments include: We provide good care to service users. We promote independence. Staff could bond better as a team. The home supports individuals to attend chosen day care activities such as college,etc. We promote Independence,dignity and choice and encourage service users to be included in the running of the home. More community based leisure activities could be encouraged. Training is satisfactory. There could be better communication from the manager and more supervisions. More activities should be available for service users. Annual Service Review Page 3 of 6 There are no regular staff meetings, senior meetings, residents meetings and supervisions. If staff have a concern or worry they are often ridiculed or shouted down in degrading or aggressive way. There is no confidentiality. Management cannot be relied upon to get things done. Staff requests are often met with a negative response leaving staff in low spirits and with low morale which can affect service users. Staff sickness levels are rising. A large number of staff have left within the last year and a large amount are looking for other employment. Concerns and worries are not taken seriously.Even when they include the health and safety of service users and staff. No risk assessments are in place for some activities and if there are they are ignored. Poor rota system. Often only one weeks notice. Staff expected to work short staffed and service users miss day services because of shortages or lack of trained staff. Staff are only offered mandatory training and are not encouraged to develop their knowledge to benefit the service. More effective risk assessments should be carried out when service users use public transport. There should be more supervisions and appraisals. There is low staff and service user morale in the home. Training is satisfactory although could be better than using ELbox. There is lack of communication from the manager. Supervisions are few and far between. The home is good at promoting independence. The manager I work with is really helpful and very understanding and she gives all the support that anyone would need. The home could do better at encouraging service users to share their ideas, thoughts
Annual Service Review Page 4 of 6 and concerns. Menus could be improved and service users could be involved in the planning. The service is good at treating service users as individuals. The service is good at treating service users in an age appropriate way. We have concerns about how the home is being managed and how this is affecting outcomes for people living at the home. What are we going to do as a result of this annual service review? We will do a random inspection in December 2009 to look at the issues raised in this review. This could mean that we will bring our next key inspection forward. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
