Latest Inspection
This is the latest available inspection report for this service, carried out on 18th September 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mrs Floretta McLune.
Annual service review
Name of Service: Mrs Floretta McLune The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Preston Date of this annual service review: 1 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Maple Leaf Drive Marston Green Solihull West Midlands B37 7JB 01217708931 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Floretta McLune Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users accommodated is 6. The registered person may provide personal care (without nursing) and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories: Learning Disability not falling within any other category (LD) 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 10 Maple Leaf Drive is an attractive five-bedroom family home in the Marston Green area of Solihull. It is situated in a pleasant newly built private estate. There is a bus route and local amenities within walking distance of the home. The main Chelmsley Wood shopping centre is a short car or bus ride away. The home caters for younger adults who have a learning disability. It is registered to provide care for five people on a long-term basis. Each person has their own bedroom one of which has an en suite shower and WC and
Annual Service Review Page 2 of 6 None. another has a bath with a shower over it. There is a separate bathroom containing a bath with shower over, a wash hand basin and toilet. Bedrooms and the communal bathroom are located on the first floor. The ground floor includes a front lounge, which is used as a music room, a large rear lounge, a spacious kitchen dining room and an extensive conservatory. There is a further toilet on the ground floor. The home does not have any specialist equipment; all service users are fully mobile. Care and support, is provided in the main by Mrs McLune and her family. The philosophy of the home is that the residents are considered to be members of the family. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who live at the home. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints or safeguarding issues. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) which was clearly written and described improvements that had been made to the service for the benefit of the people who live there. The AQAA went on to state that further improvements are planned, which will be referred to in this review. We were told that all care plans are being reviewed so that they will be easier to read and understand. The AQAA stated that independence is promoted by staff so that people have the opportunity to maintain and develop their skills as part of their every day lives. Support continues to be offered to people to manage their own money, keep in touch with friends and families and have input into the running of the home. The manager told us that effort is made to present information to people in a way they understand to help them make choices and decisions as part of their day to day lives. For example photo menus and activity boards are used to assist people who do not read to choose their meals and things to do. The AQAA stated that the home has a complaints procedure which is made available to the people who live there. No complaints have been received about this service within the last twelve months. 80 of staff who work at Maple Leaf Drive are working towards National Vocational Training at Level 3 in care. The AQAA told us that a range of training opportunities are provided including safeguarding and health and safety awareness. This should contribute to the deployment of a competent, trained team of staff for the benefit of people living in the home. Annual Service Review Page 4 of 6 There are planned improvements for the next twelve months, which include Personal safety training for people who live at the home. Recruitment of male staff to reflect the gender of people living at the home. Presentation of the complaints procedure on DVD to assist people to understand how to raise concerns and complaints. We are satisfied that the service is still providing excellent outcomes for people who live in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection of the home by September 28th 2010. However, we can inspect the service at any time if we have concerns about the quality of the service provided or the safety of the people living in the home. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
