Latest Inspection
This is the latest available inspection report for this service, carried out on 10th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Naimo Care Home.
Annual service review
Name of Service: Naimo Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gerard Hammond Date of this annual service review: 1 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 31 Nanaimo Way Kingswinford West Midlands DY6 8TY 01384835001 0138470250 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Select Health Care Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide personal care and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories: Learning disabilities (LD 3). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Naimo is registered to provide accommodation, care and support for three adults with learning disabilities. It is situated in a residential area of Kingswinford. The home is a domestic scale property, in keeping with other houses in the neighbourhood. There are three single bedrooms, none of which have en-suite facilities. These are all located on the first floor and are accessed by a stairway. The home does not have a lift. Access to the home is down a number of steps; this might not be suitable for a people with with limited mobility. Some local shops are within easy walking distance and the area is well served by public transport. Car parking is available on the road in front of the house. There is a garden at the back of the home.
Annual Service Review Page 2 of 6 The service should be contacted directly for current information about fees and charges. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for since our last key inspection on 15 July 2008. This included: The Annual Quality Assurance Assessment (AQAA) that the Manager sent us. This is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gives us some numerical information about it. Information from surveys and the homes own quality assurance activity. This is where the people who use the service (and other people that are involved or have an interest in it) are asked about how good they think it is. Information about how the service has managed any complaints. What the service has told us about things that have happened since we last inspected the home. These are called notifications, and are a legal requirement. The previous key inspection, and the results of any other visits we have made to the service in the last 12 months. Information we have received from other organisations, and what other people have told us about the service. We also spoke directly to the Manager and one persons relative over the telephone. What has this told us about the service? The Manager sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Our judgement is that the home continues to provide a good service, and that they know the things they have to work on to make it even better. People living at the home are happy there. They say it is clean and that they get on well with the staff that look after them. One said I like my key worker. Another said my bedroom is the best one in the house. The Manager told us that they meet regularly to check with people about things they like doing, and also plan food shopping and menus. Information in the homes quality assurance report shows that people think their meals are is excellent or good. People said they have nice meal choices and change the menus regularly according to what they want. One said my favourite is fish and chips and another I like cold meals and snacks. Equality and diversity is valued and promoted within this service. The AQAA shows that people are supported to express their individuality through clothing, hairstyle and personal possessions. Staff support people to do activities of particular interest to them, rather than treat the three people who use the service as a group who always want to do the same thing. They recognise the importance of good communication and continually look at ways this can be improved and developed. Creative use of digital photography to record activities, and presenting information supported with Annual Service Review Page 4 of 6 pictures are examples of the efforts being made to improve peoples opportunities to communicate more effectively. The Manager told us that the care team is aware of peoples changing needs due to their individual levels of learning disability, ageing and mental health. It recognises that peoples likes and dislikes might change from day to day, as might the level of support they need to make decisions. They are working to develop their own understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards, to make sure that peoples rights are respected and properly supported. The relative of one of the people who use this service told us This is a really nice home. The house has been improved no end. (N) is really happy there. All of the ladies have a good social life. I feel that we have an excellent working relationship with the Manager, (N)s key worker and the staff. I know that I can talk to them about anything Im concerned about. Other professionals involved with peoples care said staff are always friendly and welcoming and Naimo staff work very well with the service user I work with. She seems very happy and settled at Naimo, also activities are good. A health professional wrote health care received is excellent: staff very much think outside the box in terms of trying to ascertain the most appropriate support for (N) and her involvement. The AQAA shows that no complaints have been received in the last 12 months: we have not received any complaints about this service either. They have shown us that they know what action to take with regard to safeguarding (adult protection) matters, to make sure that people get the support they need to stay safe. The home continues to let us know about things that have happened since our last key inspection and have shown that they manage issues well. They work well with us and have shown that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th July 2010. However, we can inspect the home at any time, if we have concerns about the quality of the service or the safety of the people who use it. Annual Service Review Page 5 of 6 Reader Information
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