Latest Inspection
This is the latest available inspection report for this service, carried out on 6th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Neville Williams House.
Annual service review
Name of Service: Neville Williams House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda ONeill Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 8 Greenland Road Selly Park Birmingham West Midlands B29 7PP 01214724441 01214155045 nevillewilliams.house@bcop.org.uk www.bcop.org.uk Broadening Choices for Older People Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 50 0 0 50 The maximum number of service users who can be accommodated is: 50 The registered person may provide the following category of service only: Care Home with Nursing (Code N) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 50 Dementia (DE) 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Neville Williams House is a large 2-storey purpose built Care Home that provides general nursing care for 50 people aged 60 and over, including people with dementia. The home has a specialist unit for the care of people with dementia. The home is decorated to a very high standard, is well maintained throughout and is set in a quiet residential area of Selly Park, within easy access to bus routes. There is ample off road
Annual Service Review Page 2 of 7 parking to the front of the building. The Home is owned and operated by Broadening Choices for Older People, a local charity whose head office is based in Birmingham. Neville Williams offers all single bedrooms that are furnished to a high standard and all have en-suite facilities. There are lounges and dining rooms situated on both floors, with a passenger lift access to the upper level. Suitable aids, adaptations and equipment are provided to meet the needs of the people living in the home with physical disabilities and dementia. There are two assisted spa baths available for communal use. There are designated facilities provided within the home for people that choose to smoke. The home has large secure gardens to the rear that are wheelchair accessible. These have been further developed to include a sensory garden and water feature. The gardens also house a small animal farm for the enjoyment of the people living in the home. An interesting in-house and external activities programme is available. There is a notice board displaying forthcoming events and other information of interest to the people living in the home and their visitors. Copies of our most recent inspection report and newsletter are available. The current range of fees charged at the home are included in the statement of purpose or service user guide. Additional charges include hairdressing, toiletries, newspapers/magazines and private chiropody. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection at the home was carried out on October 31st 2007 when the home was given a rating of 2 star/Good. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and Annual Service Review. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA stated: Through our established mechanisms of feed back from residents and advocates we have recently introduced the following changes: 1) Increased the number of hours dedicated to social activities. 2) Increased over all trained staffing hours. 3) Invested £750.000 in the construction of new conservatories and the built environment. 4) Established specialist Dementia Care Unit, with Sensory Gardens. 5) Introduced animal / pet farm. The surveys returned to us were very positive about the improvements that have been made at the home. Comments included: Annual Service Review Page 4 of 7 The rooms have all been modernised and the gardens expanded with fountains, waterfalls, new benches and tables with umbrellas. In addition residents have the small animal farm. A brand new unit now houses some of the residents(most of them have severe problems) and I must particularly commend the staff who have set it up and made it not only successful but a sensitive, cosy family environment. They have lovely gardens and many of the residents love to be outside and enjoy the wonderful flowers and plants and watch the many animals and birds. The upgrading has made an amazing difference all rooms are bright and homely the dementia unit is adapted to care for this specific needs group. The garden and animals are wonderful and give so much pleasure to residents and visitors. Twenty seven completed Have Your Say Surveys were returned to us, eight from the people living in the home, ten from relatives and nine from staff. The comments received about the service offered at the home were extremely good. They included: The staff are caring and friendly. I enjoy the activities especially musical bingo. I am happy and they look after me. The staff are so polite and accommodating, friendly and jolly. I am very pleased with everything. The care and individual attention is excellent. Our family has been delighted by the care, affection and homeliness. Good standards of catering maintained. Good activities to stimulate my X. The staff have been caring and helpful and X has improved a lot and now feeds herself. My X has been here 3 months and I am more than pleased with the standards. Only two of the completed surveys made comments on what the service could do better. These comments were: Provide a few more recreational facilities and activities in the afternoons. Organise outings, only one organised in the last 4 months and that had to be cancelled due to the weather. Better accounting standards and a monthly receipt mechanism. Improved system to track where false teeth and glasses have been placed. The manager of the home should take these comments into consideration for future
Annual Service Review Page 5 of 7 planning in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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