Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for New Copford Place.
Annual service review
Name of Service: New Copford Place The quality rating for this care home is: The rating was made on: three star excellent service 2 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diana Green Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: New Copford Place London Rd Copford Colchester Essex CO6 1YR 01206210397 01206213877 newcopfordplace@fote.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Friends of the Elderly Number of places (if applicable): Under 65 Over 65 0 27 The maximum number of service users who can be accommodated is 27 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service New Copford Place is a purpose built property accommodating twenty-seven service users in ground floor single bedrooms, twelve of which have a wash hand basin and toilet. The remaining fifteen bedrooms have wash hand basins only. The home is divided into three bays and on each bay there are assisted bathing and shower facilities.
Annual Service Review Page 2 of 6 2 6 0 1 2 0 0 9 In addition there are three lounges and one large dining room, all located around a central courtyard garden. Catering and laundry services are on site. New Copford Place is set in a countryside setting, with each service user having access to the surrounding open plan lawn and wooded garden from their room. The property is set back down a lane entrance off the main road through the village of Copford. Local shops, post office, pubs and churches are to be found in the village. The home has its own minibus which is shared with the adjacent sheltered housing accommodation. The current fees can be obtained from the home. Additional charges apply for hairdressing, chiropody, dentist, optician, personal toiletries, newspapers and magazines and clothing which are charged at cost . Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment, which is required by law to be completed by the service and focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about any other things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the result of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very comprehensive and provided good information including all that we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing an excellent service and they know what further improvements they need to make. We received completed surveys from five people living at the care home. When asked what does the home do well? one person told us keep it nice and clean and activities are good and a second person told us makes me feel homely and a third person said I enjoy the activities..I am very happy here. Another resident told us I am very happy here. When asked do you receive the care and support you need? three people said always one said usually and one said sometimes. The AQAA informed us that since the previous inspection a new risk assessment to monitor pain experienced by residents who are unable to express this verbally has been developed. The activity coordinator hours have increased and the activity programme developed. This has enabled residents to be taken to the beach hut each Annual Service Review Page 4 of 6 Wednesday during the summer. A laundry assistant has been employed to work five days per week. A computer has been installed for residents to use at their leisure. 68 of staff have achieved NVQ level 2; the deputy manager and senior carer have achieved NVQ level 4 in social care and both have undertaken the junior management programme. Lottery funding has been obtained and used to provide weekly seated exercise for residents. Ancillary staff have undertake training in safeguarding adults. The office has been redecorated and carpeted and the kitchen refurbished. Ten bedrooms have been redecorated. New bedding, towels, flannels have been purchased and new carpeting provided to some rooms. The hallways in two bays of the home have been redecorated and provided with new carpeting. Further developments have been identified to continue to maintain the decor to the highest standard and to refurbish one bay with new towels and sheets and curtains and new bedding, lampshades and bed spread covers for nine rooms. There are plans to continue to develop care planning and ensure reviews are undertaken and to progress the development of end of life care. All care staff are to undertake NVQ level 2 in care and a person centred approach to care will continue to be reinforced during staff development. The AQAA informed us that the home has a complaints procedure a copy of which is held on each notice board in the home. The home has a compliments and complaints log so that residents and their relatives can express their view about the service. When asked Is there someone you can speak to informally if you are not happy? All five people said yes and all five confirmed they knew how to make a formal complaint. The AQAA informed us that the home has safeguarding procedures in place to protect residents from abuse and all staff receive training in safeguarding adults irrespective of the position they hold. Since the previous key inspection the manager, deputy manager and all senior staff have attended training on the Mental Capacity Act and all staff have been given information in staff meetings. The manager and a senior carer have also attended Deprivation of Liberty Safeguards training. The manager has also attended updated safeguard training on the new SET (Southend, Essex, Thurrock) guidelines. The home continues to let us know about things that have happened since the last key inspection and they have shown they have managed issues well. They work well with us and have shown us that the service continues to provide excellent outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th January 2012. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
