Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newent House.
What the care home does well The people we spoke to told us that there are enough staff to meet their needs and that they are treated with dignity and respect. Comments included `the people who work here are very good`, `they are very good here`, the staff are nice` and `good`. Individuals told us that generally they enjoyed the meals provided. Comments included `the food`s good`, `they feed you very well`, `nice` and `not bad`. Other general comments from people who live there included `very good - give them 100%`, ` it`s all very nice`, `it`s quite a nice place`, `I recommend it` and `you are able to do as you please`. The home environment is comfortable and well maintained. Individual bedrooms are personalised and there are a number of communal areas for people to use. We saw that all areas of the home are kept very clean and hygienic. We commended the work of the housekeeping staff at the time of our visit. What the care home could do better: The home clearly needs to take any necessary actions that are identified by the Safeguarding investigation into recent medication errors. The Commission will look at this important area again when we next review the service to make sure that any necessary improvements have been made. The people who live there said `no improvements needed`, `It`s up to us`, `I have no gripes`, `I`d like to do more - play cards` and `it`s a very nice rest home but not much more than that`.We recommend that the managers and staff continue to focus on delivering true person centred care and developing the Eden approach within the service. This needs the continued commitment of everybody working within the service to make sure that this happens. The activity co-ordinator should continue to develop opportunities for engagement and meaningful activity within Newent House. All care staff should be involved with this provision and multiple opportunities created each day. Creative ideas could be used to make mealtimes even more of a social occasion. The use of blue plastic aprons and gloves by staff should be looked at to help support an experience closer to `home`. Random inspection report
Care homes for older people
Name: Address: Newent House 8 - 10 Browns Road Surbiton Surrey KT5 8SP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jon Fry Date: 2 2 0 2 2 0 1 0 Information about the care home
Name of care home: Address: Newent House 8 - 10 Browns Road Surbiton Surrey KT5 8SP 02085476311 02083399002 rory.belfield@rbk.kingston.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Community Care Services care home 38 Number of places (if applicable): Under 65 Over 65 0 38 dementia old age, not falling within any other category Conditions of registration: 38 0 The maximum number of service users who can be accommodated is:38 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Date of last inspection Brief description of the care home Newent House is part of a large resource centre for older people, owned and managed by the Royal Borough of Kingston Upon Thames. The centre provides residential care and a day service for older people living in the community. The residential service provides accommodation for up to 38 older people. The accommodation is arranged over three floors. There are a number of communal lounges, a conservatory, licensed
Care Homes for Older People Page 2 of 8 Brief description of the care home bar and dining room. Each person who uses the service has a single bedroom. There are kitchenettes on the first and second floors. Bathrooms and toilets are available on each floor. There is a well-maintained garden. A copy of the services Statement of Purpose and Service User Guide can be obtained on request from the Registered Manager. Care Homes for Older People Page 3 of 8 What we found:
We made an unannounced visit to Newent House on the 22nd February 2010. We talked to twelve people who live there, the manager and three staff members. Time was spent observing the daily life of the home including the lunchtime. The main focus of the visit was to look how the service supports people to take their medication. An investigation by the Local Authority Safeguarding team into recent medication errors that had been reported to them by the home was ongoing at the time of this inspection. The Commission will await the outcome of this investigation and use it to inform future regulatory activity around this service. We saw that people were receiving the right medication at the right time on the day of our visit. Records we looked at were well kept and we checked the monitored dosage system in use to see that the medications had been administered as prescribed. We also looked at a number of individually boxed medications to make sure that quantities left matched the records being kept by staff. These were all found to be satisfactory. One issue was found relating to the day before our inspection visit where a tablet had not been given to a person living there. The manager was aware of this omission and this was then reported to the Safeguarding team. What the care home does well: What they could do better:
The home clearly needs to take any necessary actions that are identified by the Safeguarding investigation into recent medication errors. The Commission will look at this important area again when we next review the service to make sure that any necessary improvements have been made. The people who live there said no improvements needed, Its up to us, I have no gripes, Id like to do more - play cards and its a very nice rest home but not much more than that.
Care Homes for Older People Page 4 of 8 We recommend that the managers and staff continue to focus on delivering true person centred care and developing the Eden approach within the service. This needs the continued commitment of everybody working within the service to make sure that this happens. The activity co-ordinator should continue to develop opportunities for engagement and meaningful activity within Newent House. All care staff should be involved with this provision and multiple opportunities created each day. Creative ideas could be used to make mealtimes even more of a social occasion. The use of blue plastic aprons and gloves by staff should be looked at to help support an experience closer to home. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 12 We recommend that the managers and staff continue to focus on developing the Eden approach within the service. The activity co-ordinator should continue to develop opportunities for engagement and meaningful activity. All care staff should be involved with this provision. 2 15 The home should look at developing the mealtime experience for the people living there. Protected mealtimes could be considered and the wearing of blue plastic aprons and gloves reviewed. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
