Latest Inspection
This is the latest available inspection report for this service, carried out on 12th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newholme House.
Annual service review
Name of Service: Newholme House The quality rating for this care home is: The rating was made on: two star good service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vicky Dutton Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 440 Baddow Road Great Baddow Chelmsford Essex CM2 9RB 01245476691 01245478083 carmelwalsh@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Tony Appleton Number of places (if applicable): Under 65 Over 65 18 0 0 18 The maximum number of service users who can be accommodated is: 18 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia - Code DE Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newholme House was built in the 1920s as a family home. It is a two-storey building. Residents can access each floor by a passenger lift. There are six single and six double rooms. Four of the rooms have en-suite facilities.
Annual Service Review Page 2 of 7 0 5 0 3 2 0 0 9 Communal areas consist of a lounge and separate dining room. There is also a small conservatory which overlooks the garden. To the rear of the home is a large accessible garden with areas for residents to sit in and an aviary. The rear garden backs on to a large public park, which is overlooked by some of the first floor rooms in the home. Parking for approximately 3-4 cars is available to the front of the home. Street parking is available outside. Newholme House is in a residential area. It is close to local shops in Great Baddow, and on a regular bus route to Chelmsford town centre. The home has a Service Users Guide available to provide people with information about the home. Current fees at the home are £525.00 per week for a shared room and £625.00 for a single room. There are additional charges for chiropody, toiletries and newspapers. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that providers are required by law to complete. It focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection report. * What other people have told us about the service. * We had a telephone conversation with the manager at Newholme House to discuss some specific issues. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was well completed and gave us all the information we asked for. The AQAA told us what improvements have been made in the previous year. For example, armchair activities being provided as an activity, developments to the homes garden, and some new furnishings and equipment being provided. Documentation such as the initial assessment for people moving into the home has been looked at and developed. This is to ensure that residents views are captured and recorded for example in relation to shared rooms. Staff training has been ongoing this year which the manager feels has had real benefits in terms of staff practice. This shows that the provider is committed to maintaining a well trained and competent workforce. The AQAA also recognised where the home can continue to improve such as continuing to develop advanced care planning, taking residents out more and further improvements to the building. We looked at all the information in the AQAA and our judgement is that overall the home is still providing a good service, and that they know what further improvements they need to make. The previous key inspection report highlighted that the home is a fairly small and well run home. People had opportunities to say how they found the service, and to have their views listened to. The AQAA confirmed changes that had been made as a result of listening to peoples views, such as how to arrange the outdoor space and providing raised flower beds to encourage participation. This shows that management at the home continue to listen to people and meet their individual needs and preferences. Annual Service Review Page 4 of 7 People living in the home have previously told us that they are pleased with the service and happy living in the home. As part of this annual service review we sent surveys to ten people living at the home to seek their views. Three were returned to us. Surveys showed that people are still happy with the service they are receiving. People felt that they were offered the care and support that they needed. People made positive comments such as: They look after you very well, They feed you well, The staff are always friendly, kind and caring and, Newholme House is a lovely home and the staff work hard to provide a high level of personal care for residents. We received surveys back from seven relatives. Again responses were mostly positive with comments such as: I am extremely happy with the cleanliness, food and care in the home. The staff are always smiling and willing to help, My [relative] is cared for very well and is always praising the care they are given. They are treated with dignity and respect and the carers always smile and chat with them. Nothing is too much trouble. As a visitor I am always made welcome and given refreshments. The atmosphere is warm and friendly, and, My relatives needs are always catered for and a doctor is always called to check any concerns. On surveys people said that they knew who to talk to informally and how to make a complaint. People said: The manager and staff are superb. They are approachable. If I have any concerns about X they put a lot of effort into making sure that X is comfortable and happy. I feel one hundred percent confident that they are being looked after properly, They make my relative feel secure and comfortable, and There is always staff available if I wish to speak to anybody or have any concerns. The AQAA confirmed that the homes complaints procedure was on display and made available to people. The AQAA said that no complaints had been received in the last 12 months. No concerns have been raised with us (CQC) about the service in the last 12 months. Two members of staff returned surveys to us. Staff felt supported in their role and indicated that they received sufficient training to give them good knowledge and skills. One said that the home, Does well in many things like being up to date with caring procedures and training. Another felt that teamwork was good and that the home provided good food and care. From the AQAA staff turnover at the home has been low. Although some shifts are covered by agency staff, management try to ensure that the same people are used. This will help to provide consistency for people. There have been no changes to the ownership or management of the home since the previous inspection. At that time the home was well and effectively managed by a manager who had been in post for a long time and was well qualified and experienced. Information looked at for this review and discussion with the manager showed us that the effective management of Newholme House is continuing. Changes and developments to meet the needs of residents and staff are ongoing. The home continues to let us know about things that have happened since our last key inspection. They have shown that they have managed issues and situations well. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 5th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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