Latest Inspection
This is the latest available inspection report for this service, carried out on 19th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newlands.
Annual service review
Name of Service: Newlands The quality rating for this care home is: The rating was made on: three star excellent service 1 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Sumner Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4 Church Lane Westbere Canterbury Kent CT2 0HA 01227713883 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The White Rose Care Organisation Number of places (if applicable): Under 65 Over 65 20 21 2 0 The maximum number of service users who can be accommodated is: 21 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Physical disability (PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newlands is a large modern house in the village of Westbere near Canterbury. Up to 21 people live at Newlands. wheelchairs. Part of the home is suitable for people who use 1 7 0 1 2 0 0 9 There are 3 double bedrooms and 15 single bedrooms.
Annual Service Review Page 2 of 6 The home has a sensory room and a conservatory with equipment for activities. The home has 2 large cars for the people who live there to use. There is a large garden at the back. There is a car park at the front of the house. It costs about £750 to live here but it would depend what the persons needs are. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which we carried out on 17th January 2009. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The manager tells us in the AQAA that their service users lead a very active and busy lifestyle. They are very confident in expressing their opinions, choices and rights. Each person has an individual plan that sets out how they want to be supported and what they would like to achieve. The manager says that they are looking into picture formats which can be added to current plans for easier understanding. They have continued to develop a communication passport for each person who needs one. A new drama group has been set up, which is a weekly activity for service users. They are rehearsing for their next production in February. All service users now have their own health action plan. They are actively encouraged to participate with the reviewing of their health needs. Areas of the home have been re-decorated and new equipment has been purchased. All service checks of equipment such as hoist and fire equipments have been completed. They plan to refurbish the downstairs bathroom next. Each member of staff attends all mandatory training days or any other training courses Annual Service Review Page 4 of 6 arranged to meet individual needs. There is a programme of NVQ training and more than half of the team have achieved this qualification. The manager has designed a development plan and she says that quarterly outcomes are now in place. She tells us that Annual Quality Assurance questionnaires were being sent out at the end of last year to people who have some involvement with the service. The last inspection report was very positive about the home. There were no requirements or recommendations made. The manager and staff team demonstrate their ability to determine what improvements may need to be made and to put them into practice. The AQAA indicates they have not received any complaints and there have been no protection of vulnerable adult referrals in the last year, nor has the commission received any. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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