Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newton Lodge.
Annual service review
Name of Service: Newton Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Last Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 50 Olive Road New Costessey Norwich Norfolk NR5 0AS 01603740282 NOFAX# Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd (trading as CMG Homes Ltd) Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newton Lodge is a care home providing personal care and accommodation for up to 3 younger adults with a learning disability. The service users may also have a physical disability. Care Management Group Limited, (whose registered office is located in London), owns Newton Lodge which is located in a residential area of New Costessey and a bus ride to the city of Norwich. Local amenities, shops and pubs are close by. The home consists of an adapted bungalow. All bedrooms are single rooms and one is below 10 square metres. None of the bedrooms have en-suite facilities. There is large lounge diner and kitchen nearby that it of an appropriate size for the number of people living at the home. The garden has been landscaped so that people are able to use it safely and benefit from being in the fresh air when the weather allows. On-road parking is available in a nearby side street.
Annual Service Review Page 2 of 7 The home is staffed at all times including a waking member of staff at night. The fee level for the service is dependent on the care needs of the individual. At the point of our last visit to the service it ranged from £806.00 to £2698.70 per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection and annual service review. The last inspection of Newton Lodge was in November 2007. This is when we rated the service as a good (two star) service. The last service review was in October 2008. The information included:The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment where the manager tells us how well they feel outcomes are being met for people using the service. it also gives us some numerical information about the service. Surveys returned to us by two people living in the home, and three staff members. Information about how the service has managed complaints - if they have had any. What the manager has told us about things that have happened in the service. These are called notifications and are a legal requirement. The last key inspection, the results of any other visits as well as the history of the service. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? We know from visits we have made before that the home is good at supporting people with their health and personal care. People have health action plans and health books to make sure their health needs are monitored and met. We know that these books also set out which health professionals people need to be in contact with. The information the manager sent to us confirms these are still in place. We think this shows that people continue to be supported to stay healthy and well. We have seen before that people have individual plans setting out what staff need to do to support them properly. The manager says that there has been work to develop and improve these so they are more centred on the needs and wishes of each person. He wrote to us that the company owning the home has taken on someone to oversee this and make sure they are of good quality and kept up to date. Staff surveys confirm they feel they have up to date information about peoples needs. This means that staff should always be clear how they are to support people and what is important in their daily lives. We know that the manager and staff team work hard to find different ways of communicating with people and making it easier for them to understand information. We have seen on our visits how this has been developing and how pictures have been Annual Service Review Page 4 of 7 used to make things easier for people to understand and to show what they have been doing. The manager says these arrangements are still in place and there is a communication champion in post who can help with this. We think this means that efforts continue to be made to enable people to express themselves and their views about their care. The manager says no staff have left the home since our last visit. He also says he is recruiting regular bank staff who can cover for holidays or sickness so people get to know who is working with them. One of the three staff members who wrote to us specifically commented that staff work well as a team to give a consistent service. We think this means that people are able to benefit from staff they have got to know, who understand their needs and can support them effectively. Staff members tell us they have training that helps them to understand peoples needs. We know from visits we have made before and records we have seen, that there are lots of opportunities for staff to do training that helps to improve their skills. The manager says this continues. As the staff team is consistent, training is not wasted because they leave and new staff have to train over again. This helps ensure staff have the knowledge and skills they need to support people properly. The manager wrote to us about extra opportunities and experiences that the staff team have arranged for people, including the opportunity to go on college courses or for activities of special interest to them. Surveys from people living in the home say they can decide what they do. Information the manager has given us and we have gathered in the past, supports that the staff team try to ensure people have a fulfilling lifestyle and lots of different opportunities. We have spoken to staff before about their understanding of abuse and their responsibility to blow the whistle if they have concerns. They have told us about the training and what they are expected to do if they have any worries about the way people are being treated. Staff who wrote to us this time say they know what to do if someone raises concerns about the home. We know from the history of the home that the manager works with senior managers and other professionals in a way that helps make sure people are protected and any concerns are properly followed up. We know from the history of the owners and this service, that there is a commitment to reviewing and improving the quality of the service. They have systems in place for finding out how well the home is supporting people in their daily lives. Information the manager sent to us is also better than last year and shows clearly the way he thinks the service could improve. This means that the home has proper arrangements to make sure the quality of the service people get stays good. What are we going to do as a result of this annual service review? We think that people are still receiving a good service at Newton Lodge. We are not going to change our inspection programme as a result of this review. Under our current inspection regime, this means that we will carry out a key inspection by 28th November 2010. However, we can inspect at any time if we have any concerns about peoples health or welfare. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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