Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Nightingale House Care Centre.
What the care home does well People are cared for in a clean and comfortable environment and the home is decorated to a good standard. All people spoken with made positive comments about the care they received and the positive relationship they felt they had with staff. Observations made during this visit was that enough staff are on duty to support people who required help and that staff were mindful of residents dignity and privacy. A resident commented that `you feel that you are being looked after by family not staff, you feel like you are at home`. The management and senior staff work well as a team and there is a very stable staff group, enabling good knowledge of the needs of people. People are encouraged to make choices about their daily lifestyles and individual likes and dislikes are catered for. Surveys returned to us were very positive and comments included praise for the staff and the manager. What the care home could do better: There was no evidence of non-compliance on the day of our visit Random inspection report
Care homes for older people
Name: Address: Nightingale House Care Centre Clovermead Farm Main Road Bucknall Lincs LN10 5DT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Douglas Tunmore Date: 1 8 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Nightingale House Care Centre Clovermead Farm Main Road Bucknall Lincs LN10 5DT 01526388261 01526388487 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Rosemary Larsen Type of registration: Number of places registered: Conditions of registration: Category(ies) : Knightingale Care Limited care home 45 Number of places (if applicable): Under 65 Over 65 45 0 old age, not falling within any other category physical disability Conditions of registration: 0 6 Knightingale Care Limited in Nightingale House are registered to provide the following categories: Older people (OP) 45. Physical disability (PD) 6 The maximum number of service users to be accommodated at Nightingale House is 45. Date of last inspection Brief description of the care home Nightingale House is a single story building, which has been extended and adapted to provide accommodation for up to 45 Older People who require personal or nursing
Care Homes for Older People Page 2 of 8 Brief description of the care home care. The home is a detached property, which is accessed from a main road through the village of Bucknall. There is car parking available and the home is set within grounds, which can be easily accessed by service users. The home is located in a village, which is approximately 12 miles from Lincoln and 7 from Horncastle. The fees at the inspection visit on the 18/05/2010 ranged from four hundred and ninety five pounds to seven hundred and twenty pounds. Further information regarding fees and the home is available by contacting the Manager of Nightingale House. The home also provides care for those people requiring intermediate care needs. The service users guide and the homes terms of condition relating to the stay of residents at this home is given to residents prior to admission. Care Homes for Older People Page 3 of 8 What we found:
This was an unannounced visit which formed a random inspection visit. It lasted approximately three hours and we took into account previous information held by us including the previous inspection report, the service history and records of any incidents that we had been notified of since the last inspection. During this visit we talked to people to obtain their views about whether they felt their needs were being met and about their quality of life. We also spoke to three staff to learn their views about how they felt their training and development needs were being met. We also spoke with the manager to learn of any changes which have taken place and if there were any risks to the people living in the home. Before this inspection visit we received 5 surveys from the people living in the home and 3 from staff to learn of their views. Comments from the people were all positive and included,the staff are wonderful they make me feel very happy. My family and friends visit and have all commented on how welcoming the staff are who offer them tea or coffee. Surveys showed that 3 people felt that there are usually activities in the home and 2 felt that there were always activities in the home. All surveys showed us that they all liked the meals at the home. Comments were, the food is very good but sometimes there is too much for me to eat. All residents surveys received confirmed that they know how to make a complaint and that they know who to speak to if they are unhappy. Comments made to the inspector were, I feel safe here, the staff are kind, thoughtful and are sensitive to my needs. Another comment was Staff are always pleasant and friendly. No negative comments were received by people who live in the home or staff working there during this visit. Three members of staff confirmed that they had undertaken training including; fire training, first aid, moving and handling, infection control, medication training and dementia training. Training is undertaken to ensure that staff can meet peoples needs. They told us that there is an ongoing training programme, which they are all expected to attend. All 3 staff confirmed that they have undertaken NVQs, National Vocational Qualifications, in caring for the elderly level 2 or level 3. All 3 carers confirmed that they have undertaken employment checks carried out by the provider. This included obtaining two references, a criminal record bureau check (CRB), protection of vulnerable adults check (POVA) and a formal interview. In house training relating to safeguarding has been undertaken and was documented in the training programme. Residents surveys showed us that they received the care and support they needed and that staff were available when they needed them. They also confirmed that staff always listened to them and acted on what they said to them. A resident told us that, I had no quality of life before I came here, my life has been changed completely, I now have a good quality of life. I now want to live and reverse my wishes not to be resuscitated. The manager and operations manager are fully aware of
Care Homes for Older People Page 4 of 8 this residents change of mind. A community nurses survey tells us that the staff always have the right skills and experience to support peoples social and health care needs. The registered manager and the operation manager were present at the time of this visit. Feedback was given about the good outcomes at the end of the visit. The quality rating for this service is two star. This means the people who use this service experience good quality outcomes. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
